I sent you a message and a few people have been mentioning you to contact sony as well understand the wait is bad but you do realise you can go on the website and they have live chat so you can hit to birds with one stone while you're on hold, it's a launch of a new product long wait call times are to be expected.
There is no live chat for the one in Australia, I looked, just a call line. All I had to do was walk into EB and they already have a ticket to get me one asap and I'm fine with that instead of waiting on the phone. They will call me in "up to two weeks" so it could also be less than that. It was just easier for me this way since its DOA. Plus whenever I get it, I get a brand new warranty with EB.
Both machines have had a few failures, for them to be able to fail to start, instead of fail to a safe mode fallback of some sort in 2020 is very bad. Old PC's could at least boot on some level because they had fallbacks.
These manufactures should have built in some fail safes, I'm sure there are a couple, but they didn't help OP at all.
I think the issue with mine is what a lot of other people have said; the power supply. When the thing doesn't even show signs of life, it's usually a power supply problem and not much can help that. But hey in two weeks tops I'll be good again. I hope others with issues can get it sorted easily too
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