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Welp my XsX is dead

shinbojan

shinbojan

Member
Oct 27, 2017
1,101
I've been playing on it for two days.
It shutdown twice while playing Halo 5 this evening. When I've turned it on after the first shut down, I've got the message that the console was too hot and had to shut down.
Then it shut down one more time and I cannot turn it on anymore.



I am not the only one, it seems:
answers.microsoft.com

Xbox series x won’t power on

Hi, just got my new series x today but havent been able to use it yet. The power light goes off withina second of pressing it and console doesnt start up. Been awaiting a call back for an hour or 2
answers.microsoft.com
www.lifewire.com

Xbox Series X or S Won't Turn on? How to Fix It

When your Xbox Series X or S won’t turn on, you need to make sure it’s getting power, that the firmware isn’t corrupt, and check your cables.
www.lifewire.com www.lifewire.com

Reddit - Dive into anything

www.reddit.com www.reddit.com
www.windowscentral.com

Some Xbox Series X consoles are experiencing crashes when trying to load games (update)

Some gamers can't load games on their new Xbox Series X.
www.windowscentral.com www.windowscentral.com
 
hwarang

hwarang

Member
Oct 27, 2017
3,452
you're probably one of small % though

Edit: shit my bad, I don't mean to disregard your inconvenience. Just been seeing a lot of disingenuous posts about launch failures.
 
Last edited:
The Bookerman

The Bookerman

Banned
Oct 25, 2017
4,124
shinbojan said:
I've been playing on it for two days.
It shutdown twice while playing Halo 5 this evening. When I've turned it on after the first shut down, I've got the message that the console was too hot and had to shut down.
Then it shut down one more time and I cannot turn it on anymore.



I am not the only one, it seems:
answers.microsoft.com

Xbox series x won’t power on

Hi, just got my new series x today but havent been able to use it yet. The power light goes off withina second of pressing it and console doesnt start up. Been awaiting a call back for an hour or 2
answers.microsoft.com
www.lifewire.com

Xbox Series X or S Won't Turn on? How to Fix It

When your Xbox Series X or S won’t turn on, you need to make sure it’s getting power, that the firmware isn’t corrupt, and check your cables.
www.lifewire.com www.lifewire.com

Reddit - Dive into anything

www.reddit.com www.reddit.com
www.windowscentral.com

Some Xbox Series X consoles are experiencing crashes when trying to load games (update)

Some gamers can't load games on their new Xbox Series X.
www.windowscentral.com www.windowscentral.com
Click to expand...
Click to shrink...


Wow that sucks man, I hope microsoft are quick on the trigger and give you a new one.
 
Cokesouls

Cokesouls

One Winged Slayer
Member
Oct 28, 2017
1,350
There seem to be more problems at launch of this gen then last gen tbh.
 
Sangetsu-II

Sangetsu-II

Member
Oct 26, 2017
2,503
That sucks, been seeing a lot of these lately. Part of the reason I never buy day one. I'm not going to beta test something I payed for.
 
J.T

J.T

Member
Nov 22, 2017
3,150
Sucks to hear, man, Sorry about that. Kinda wishing I held onto my PS4 and X1X right now.
 

Deleted member 50232

User requested account closure
Banned
Dec 3, 2018
2,509
All electronics have a certain failure rate. With so many millions being launched day one you are always going to have a small percentage with problems sadly.
 
Morten88

Morten88

Member
Dec 22, 2019
1,842
Seems like both xbox series x and ps5 are having some problems, that kinda sucks, but i hope they get it fixed fast
 
blaze

blaze

Member
Oct 25, 2017
754
UK
Sangetsu-II said:
That sucks, been seeing a lot of these lately. Part of the reason I never buy day one. I'm not going to beta test something I payed for.
Click to expand...
Click to shrink...

All products have a failure rate unfortunately, you're always likely to hear more about them now because there are a lot more consoles being sold at launch than what usually happens at any one time throughout the generational cycle, there's also a huge news buzz surrounding them so things like a console breaking will make news now but no-one will actually care in a years time.

It still massively sucks though, especially when sourcing a replacement is very difficult if you end up having to return it.
 
Bessy67

Bessy67

Member
Oct 29, 2017
11,583
Sucks, but better now than a year from now. At least you can return it or make a warranty claim.
 

Deleted member 29249

User requested account closure
Banned
Nov 1, 2017
3,634
At the surface launch they were sold out everywhere but MS had units set aside for issues. Mine was DOA and they had me a replacement the next morning with a box to send old one back. Doesn't hurt to try MS before a return.
 
OP
OP
shinbojan

shinbojan

Member
Oct 27, 2017
1,101
I've tried to power cycle it and tried a different outlet and using a different cable.
Did not help.
It seems to be dead.
 

Wanchan

Member
Oct 27, 2017
45
I haven't checked all the links you posted under your video but have you tried to unplug it, press the power button for 30s, plug it and power on again?

(edit) Nvm looks like you did, RIP :(
 
Loud Wrong

Loud Wrong

Member
Feb 24, 2020
14,012
Cokesouls said:
There seem to be more problems at launch of this gen then last gen tbh.
Click to expand...
Click to shrink...
Really? Every single Xbox one sold without a Kinect had coil whine. Every single dualshock 4 had sticks that would disintegrate from normal use. I think this gen so far is fine in comparison, but I'm also sure we haven't seen all the issues yet.
 
Vinc

Vinc

Member
Oct 25, 2017
7,387
Ugh that scares me. I'm sorry to hear that OP, hopefully it's prompty fixed and you never have any trouble again.
 
kmfdmpig

kmfdmpig

The Fallen
Oct 25, 2017
19,368
I don't think hwarang's post is meant the way some are treating it.
Lots of people are trying to gauge whether the new systems have widespread issues or not. Helping contextualize issues with either system as we still have no real idea how widespread issues are, isn't such a bad thing. Yes, it doesn't help the OP at all, but it could be helpful to to others in this thread particularly as many people still haven't been able to buy the system and are waiting to see whether the issues are significant or not.
 
Cats

Cats

Member
Oct 27, 2017
2,929
shinbojan said:
I've tried to power cycle it and tried a different outlet and using a different cable.
Did not help.
It seems to be dead.
Click to expand...
Click to shrink...
If it kept overheating, the thermal internals where probably not seated properly or something along those lines and it eventually failed. Either way, all you can really do is just contact support and start the replacement process, or go through retailer you used if you think it's faster.
 
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