Every Gamestop I've ever been to is just like "do you wanna get the protection plan for that?", I go "no thanks", and that's the end of it.
I want your GameStops.
It's not that they just ask you to buy a protection plan. They ask you a whole list of various thing and try to talk you into it.
Do you have a PowerUp Card?
Do you want to upgrade it to Elite (or whatever that was called)?
You sure? You get this, this and this.
Do you want to renew?
Are you sure? Wait, let me look and see how much bonus money you'll get if you bump it up or renew.
**looks at watch**
Do you want to preorder any games?
You sure? So and so is releasing soon.
Well here's a release list. Take a look and see if anything interests you. You sure nothing catches your eye?
Would you like a protection plan?
You sure? If you break it we'll replace it!
The list goes on. It's ALWAYS like this at the GameStops in my area. I don't get mad at them since they're simply doing their job, but having to deny 10 things to finally get out the door is annoying. This isn't some entitled gamer thing.
I don't know what to tell you. I've lived in six different states in various parts of the country and I never get the third degree like that. They ask for my phone number (which is on file with them), they ask if I want a protection plan, I go "no thanks", and that's about it.
The funny part is that I actually ASM'd a GameStop for a year when I lived in Boston ten or so years ago and I had the highest customer service marks in the district despite mostly reading the room and only asking customers who actually seemed interested in other games if they wanted to preorder shit. The way people in this thread are talking you'd think I would've been thrown into a volcano by my district manager because I didn't follow the script.
The only meme that reaches the masses is GS TIV. There's nothing they can do about it. People are dumb and expect tons of cash for their old shitty games. Be happy GS is willing to take them.
I don't know what to tell you. I've lived in six different states in various parts of the country and I never get the third degree like that. They ask for my phone number (which is on file with them), they ask if I want a protection plan, I go "no thanks", and that's about it.
The funny part is that I actually ASM'd a GameStop for a year when I lived in Boston ten or so years ago and I had the highest customer service marks in the district despite mostly reading the room and only asking customers who actually seemed interested in other games if they wanted to preorder shit. The way people in this thread are talking you'd think I would've been thrown into a volcano by my district manager because I didn't follow the script.
Maybe it's a district thing in Ohio? I have no idea. That whole list I just posted is the exact conversation I had a few weeks ago when I traded some old games in and preordered Link's Awakening. I was 100% friendly and just said no thanks to everything, but this kinda stuff makes me want to shop elsewhere, especially when I get a significantly better experience at Best Buy.
there is a follow up "are you sure? it's only $3" every time for employees. there's a script and everything. and that's just one of the things mandatory during every transaction. they also toyed with the idea of adding GPGs to the transaction first, and "explaining the value" to the customer when they eventually noticed.I don't know what to tell you. I've lived in six different states in various parts of the country and I never get the third degree like that. They ask for my phone number (which is on file with them), they ask if I want a protection plan, I go "no thanks", and that's about it.
The funny part is that I actually ASM'd a GameStop for a year when I lived in Boston ten or so years ago and I had the highest customer service marks in the district despite mostly reading the room and only asking customers who actually seemed interested in other games if they wanted to preorder shit. The way people in this thread are talking you'd think I would've been thrown into a volcano by my district manager because I didn't follow the script.
It's a hive mentality of hate when it comes to GS. I just don't get it. It's like GS is the only business that have issues lol
Also I just think a lot gamers are fuckin weird and anti social. So anything more than have a good day is chalk board scratching to their ears
there is a follow up "are you sure? it's only $3" every time for employees. there's a script and everything. and that's just one of the things mandatory during every transaction. they also toyed with the idea of adding GPGs to the transaction first, and "explaining the value" to the customer when they eventually noticed.
honestly, from your description of your sales culture behavior, your DL probably would throw you into a volcano today. i don't see why you're riding so hard for a company that clearly doesn't respect its customers or employees.
Do you exclusively visit gamestops on Call of Duty launch days? At any given time there's only 3-4 people on average in a gamestop.Last time I went to Gamestop, it took me 10 minutes to even get an answer from the employee. They are overworked and understaffed at most locations.
Again, used means played not opened.I think selling used games as new counts as being disrespectful to customers. I don't know if things would change for the company if that stopped happening, but I can say that I would start shopping there again.
I consider opened "used", as do most other stores and people.Again, used means played not opened.
I dont think many retail places "respect" its customers. Some places just hide their shilling better.
well in my eyes since they focus pon games, they would target people likely to buy games, with maybe a bigger focus on people who spend a lot on video games, more than on "family" customers.As for how they became the biggest store, I don't know. Was it just because they were among the first to get into that market? Stores focused n video games exist here but I think it cannot be compared to USA.
I don' tlike the word whales, but I would guess a game whale would be someone willing to spend money on collector editions, and buying many games.
I am not going to argue that pleasant customer service is not important but if that was all it took than GameCrazy would still be in business.
OP, what do you think is GS business model? Who are their primary customers (whales)? Why do you think they became the biggest videogame store in the world before faltering?
This is interesting. I'm assuming you're female? Any other women feel similarly?I know a lot of people don't like it but I like that the one here hires a lot of women. It makes me feel a bit more comfortable in there.
Was GameStop the 'biggest videogame store' in the world? Legitimately asking.
Before the rise of digital and online retailers, I would have assumed that WalMart would have far outsold GameStop, and since the rise of digital and online retailers, I'd assume that Steam, Xbox, PSN, Best Buy, Amazon, and WalMart all do more videogame revenue than GameStop.
No it doesn't. Hence why they're struggling now. These complaints are what separate them from the other means of buying games.