It was pretty seemless. I called a couple times before I pulled the trigger. I got someone in retention and I was very nice. I think that helped too. I asked to cancel and get her we walked though options of signing back up. Since I owned the router, my services were cancelled 4 days after my request (4am). Later that morning she called me back and we started the process of creating a new account. Once the credit check went through, my service was back up before I got off the phone, It is 100/100 which is the speed I had before. So no tech visit was needed.
Honestly it was a little scary, but the amount I was going to save, my family cold deal with phone intent for a few days if needed. Thankfuly it was not!
Holy shit I just went through something similar.
My current Fios scam deal expires on the 28th. I called Fios to see what my options are if I wish to continue with internet only and whether I qualify for any deals. They told me no that I could at most $10 less per month for 100mpbs, 2 yr contract with a price guarantee.
While I am on the phone with the rep, I am on their website and they offer new customers the same speed for 39.99 per month for the first year and 54.99 per month the 2nd year BUT NO CONTRACTS ON A MONTH TO MONTH BASIS.
So I mention this deal and the guy says yeah that's only if you are a new customer so I say "basically for being a customer already I am screwed?" and he goes "...well sir you could cancel your current account when your service expires and I can set you up so that a new account is created on that same day and you enroll in the new customer pricing and since its the same speed and you own your router we wouldn't need to send anyone out there".
SWEET but I am at work and had to run to a meeting so I said I'll call you back in 30-60 minutes. Dude says "thats ok I'll leave it in your account notes for when you call back".
So 1 hr later, I call back and its a diff rep and this rep now tells me a. this is not possible and b. even if this was attempted, the system would pick you up as trying to create a new account and you wouldn't get the discount and c. all I can get is a 2 yr contract for $10 less than what I pay now.
I told them thanks I guess I will have to cancel altogether and explore other options cause it is ridiculous that I have to pay more and be on a contract because I am already am a contract.
I'll call back on Monday to see if I can set this up.
