It's the complete lack of transparency that gets me, plus being caught on a recording making a promise and then breaking it. Like, everyone should have expected that payments would resume at some point—"it's a pandemic" doesn't last forever as a justification, though one can reasonably disagree about where to draw the line.
But then, forgive the 10k as promised and explain what the comprehensive plan is to address the remainder of the issue. If it's solely within the purview of the Executive, either do it; defer doing it and explain why; or explain what legal mechanism prevents you from doing it, along with a plan to enact necessary legislative changes to execute it. Even if that's not currently possible, explain specifically what's necessary to change.
Turning payments back on while letting regular people continue to worry about the promised relief is stupid and cruel.
I'm not sold on the idea of writing off all existing loans without a comprehensive revamping of the system, along with most higher education being free, but this is really about the equivalent of a 10k tax rebate. This is so frustrating—and I say this as someone with zero debt—because investing in our people (and their training and education) is the most important thing we can do as a society.