Hello Era. Just makinh this thread to vent a bit, and maybe get a few tips.
A few months ago I was offered the position of manager of a small-ish restaurant that was still in the building phase for a large company that owns several big franchises. I thought about it for a day or two and said yes. I come from cleaning tables (no studying whatsoever) and have worked my way upwards on the floor for a few years but I have not gotten close to the level of responsibility of a GM. The hiring process is almost done, my contract is signed and we're about to open very soon.
As a manager I'm supposed to be confident in front of my employees, and obviously to my own bosses, so I front a lot. I know that I can run shifts, handle customers and encourage staff but I literally have zero HR knowledge and economics/excel/office jobs is something I have never done. So I'm very insecure about a large part of my day-to-day work duties. And there's no one to vent do, which is why I'm making this thread I guess. I have departments to ask (HR, marketing, finance/salary etc) but I'm expected to do mostly everything myself and they are there for the "boring" stuff (I send in working hours and revenue to finance, signed contracts to HR, marketing makes ads for example).
The only thing that makes me "qualified" is good faith from the company (I've been lucky, gotten the right opportunities and worked hard on-location I guess) and I've taken an obligatory federal test you need to become a manager (basically basic knowledge about budget/rules about working hours/documents needed for official controls) but that's all.
Maybe I just need some encouragement, but to start some sort of discussion I'll ask:
1. Ever felt like you have been in over your head? How did you handle it?
2. What would/do you expect from a manager from an employee's perspective?
3. Any tips to get any sort of work/life balance when this is all I think about all day?
Thanks era!
A few months ago I was offered the position of manager of a small-ish restaurant that was still in the building phase for a large company that owns several big franchises. I thought about it for a day or two and said yes. I come from cleaning tables (no studying whatsoever) and have worked my way upwards on the floor for a few years but I have not gotten close to the level of responsibility of a GM. The hiring process is almost done, my contract is signed and we're about to open very soon.
As a manager I'm supposed to be confident in front of my employees, and obviously to my own bosses, so I front a lot. I know that I can run shifts, handle customers and encourage staff but I literally have zero HR knowledge and economics/excel/office jobs is something I have never done. So I'm very insecure about a large part of my day-to-day work duties. And there's no one to vent do, which is why I'm making this thread I guess. I have departments to ask (HR, marketing, finance/salary etc) but I'm expected to do mostly everything myself and they are there for the "boring" stuff (I send in working hours and revenue to finance, signed contracts to HR, marketing makes ads for example).
The only thing that makes me "qualified" is good faith from the company (I've been lucky, gotten the right opportunities and worked hard on-location I guess) and I've taken an obligatory federal test you need to become a manager (basically basic knowledge about budget/rules about working hours/documents needed for official controls) but that's all.
Maybe I just need some encouragement, but to start some sort of discussion I'll ask:
1. Ever felt like you have been in over your head? How did you handle it?
2. What would/do you expect from a manager from an employee's perspective?
3. Any tips to get any sort of work/life balance when this is all I think about all day?
Thanks era!