A few days ago, I was swinging around in Miles Morales when I felt the R2 snap and immediately become looser. It was as if whatever was causing the trigger to "resist" broke, causing it to go back to being a regular, non-adaptive trigger.
Now, considering that I have less than 50 hours of playtime on the PS5 and have always taken good care of my devices, this was unexpected, to say the least. So, I started researching to see how widespread this issue was. And I'd say it's pretty widespread.
Those are results from Reddit alone, as they come from the users themselves. Some other forums already have dedicated threads to the problem (which seems to affect mostly the R2), MOD EDIT: Tweet removed
According to some, it's an issue with a spring that becomes dislodged. Those curious (and brave) enough can try disassembling the DS and fixing the device on their own. I recommend watching this video, from the excellent channel TronicsFix, to give you an idea of what the internals of the controller look like (he talks about and shows the adaptive trigger starting at 9:12, if the timestamp doesn't work).
Myself, I just contacted PlayStation Support to request a replacement, as it's still well under warranty (and opening the device would void it, where I live - not all countries have decent consumer laws). You don't have to send your entire system to Sony, only the defective controller. The "repair" process can take between seven to 10 days, with another five for shipping, according to the agent. They should send you an email requesting proof of purchase, and a follow-up message with a pre-paid shipping code valid for up to 30 days, which you just present at the post office (these steps may vary depending on your country/region).
Since I already had someone on the phone, I asked if other people had reached out to support about the same issue, as there was a considerable number of reports online. The agent replied that "a few" users were calling them about problems with their DualSense controllers. My anecdotal evidence of that being related to the trigger is that the agent asked if it had become "loose" as soon as I said that there was a problem with it. I'd only mentioned that I'd heard a snap and that the trigger was not working properly afterwards. Take that as you will.
What about you? Have you experienced any issues with your DualSense, especially with the R2?
Now, considering that I have less than 50 hours of playtime on the PS5 and have always taken good care of my devices, this was unexpected, to say the least. So, I started researching to see how widespread this issue was. And I'd say it's pretty widespread.
Those are results from Reddit alone, as they come from the users themselves. Some other forums already have dedicated threads to the problem (which seems to affect mostly the R2), MOD EDIT: Tweet removed
According to some, it's an issue with a spring that becomes dislodged. Those curious (and brave) enough can try disassembling the DS and fixing the device on their own. I recommend watching this video, from the excellent channel TronicsFix, to give you an idea of what the internals of the controller look like (he talks about and shows the adaptive trigger starting at 9:12, if the timestamp doesn't work).
Myself, I just contacted PlayStation Support to request a replacement, as it's still well under warranty (and opening the device would void it, where I live - not all countries have decent consumer laws). You don't have to send your entire system to Sony, only the defective controller. The "repair" process can take between seven to 10 days, with another five for shipping, according to the agent. They should send you an email requesting proof of purchase, and a follow-up message with a pre-paid shipping code valid for up to 30 days, which you just present at the post office (these steps may vary depending on your country/region).
Since I already had someone on the phone, I asked if other people had reached out to support about the same issue, as there was a considerable number of reports online. The agent replied that "a few" users were calling them about problems with their DualSense controllers. My anecdotal evidence of that being related to the trigger is that the agent asked if it had become "loose" as soon as I said that there was a problem with it. I'd only mentioned that I'd heard a snap and that the trigger was not working properly afterwards. Take that as you will.
What about you? Have you experienced any issues with your DualSense, especially with the R2?
