This thread is not meant to be an outlet for any Windows Store or UWP hate! I made it to discuss this error and find a common cause between everyone affected without clogging up the PC Performance Thread or the OT.
First of all let me clarify some thing. This error seems to be somewhat widespread going by the Forza Motorsport Forums and Reddit and you don't see this error directly, the symptoms are the game simply closing after the initial splash-screen. To view the actual error you have to open the Windows Event Viewer and go to Administrative Events. There you will find DistributedCOM errors along with a Application Error. Click the Application Error and you will see an Exception Code in the bottom panel. If the code is 0xc0000005 then you are also affected.
What I found out so far:
- 0xc0000005 seems to be a synonym for the error ACCESS_VIOLATION
- It's a general error that appears if something is not the the games liking
- if you don't have the error yet you're unlikely to develop it later unless you run a software or setup that is known for conflicts
- The issue seems unrelated to the Windows Store
Software known to cause the issue:
- MSI Afterburner / Riva Tuner Statistics Server
- EVGA Precision
- NZXT CAM
- OBS
- Xsplit
- MacType (You either have to disable the service and restart or uninstall it. Don't forget to reboot after uninstallation!)
- Warsaw Banking App
- Various antivirus or firewall software
So basically anything that creates an overlay or hooks into the game.
Hardware setups known to cause the issue:
- Having more than two monitors connected to your graphics-card (regardless if active or not)
- Having a VR or Mixed Reality Headset connected (regardless if active or not)
- USB sound-devices
Windows settings that might or might not cause the issue:
- Having the sound settings set to anything but default in terms of bitrate and quality
- Having disabled Sound Enhancements
- Windows Spatial Sound
- Not being logged in as the same user in the Windows Store and the XBOX App (Thanks to Pellaidh)
Odd things that helped some people:
- Reinstalling GPU drivers after a complete uninstall with Display Driver Uninstaller
- Disabling App Developer Mode for the app in Windows 10
To do this open a Powershell window and enter:
Thanks to Akronis for the updated code!
If the game crashes after the splash but you get DCOM Error 5 in the Event Viewer:
- This error means something went wrong with the installation folder of the game and a re-download of the game should fix it
- It might also be fixed by moving the game to another HDD via the Windows Settings
If none of the above helped you, like it hasn't for me, you have come to the right place. Please list as much information as possible about your computer and mention anything that might even only be tangible related so we might find out a common thing between our setups.
Official Forza Horizon 4 Support Forum: https://forums.forzamotorsport.net/turn10_topics111_Technical-Support-and-Help.aspx
Official Forza Horizon 4 Support Website: https://support.forzamotorsport.net/hc/en-us/articles/360007593074-My-Game-is-Not-Launching-on-PC
Additionally please also go to Support Website, log-in with your Microsoft Account and raise a ticket.
To keep MSI Afterburner and RTSS running and disabling it only for FH4 do the following:
Things I personally tried beyond all of the above:
- Setting up a new Windows 10 User Account
- Uninstalling Glass8 and MacType
- Ending every non-Windows process in the Task Manager
- Unplugging everything but one monitor over DVI, my speakers, keyboard and mouse from my PC
- Setting my screen to 1080p 60hz
- Removing any listed bluetooth device
The remaining processes in my Task Manager, yet the game still crashes:
And as a final word, yes I could reinstall Windows and that might "fix" it but that's a solution, not a fix. If we run into this issue again we can't just keep reinstalling Windows so let's find out what causes this and get to the bottom of this.
I fixed the issue for me! It was MacType for me, I didn't reboot after uninstalling it and reinstalled it later. It seems that by not rebooting some part of injection was still in the memory so my uninstall-test wasn't valid.
First of all let me clarify some thing. This error seems to be somewhat widespread going by the Forza Motorsport Forums and Reddit and you don't see this error directly, the symptoms are the game simply closing after the initial splash-screen. To view the actual error you have to open the Windows Event Viewer and go to Administrative Events. There you will find DistributedCOM errors along with a Application Error. Click the Application Error and you will see an Exception Code in the bottom panel. If the code is 0xc0000005 then you are also affected.
What I found out so far:
- 0xc0000005 seems to be a synonym for the error ACCESS_VIOLATION
- It's a general error that appears if something is not the the games liking
- if you don't have the error yet you're unlikely to develop it later unless you run a software or setup that is known for conflicts
- The issue seems unrelated to the Windows Store
Software known to cause the issue:
- MSI Afterburner / Riva Tuner Statistics Server
- EVGA Precision
- NZXT CAM
- OBS
- Xsplit
- MacType (You either have to disable the service and restart or uninstall it. Don't forget to reboot after uninstallation!)
- Warsaw Banking App
- Various antivirus or firewall software
So basically anything that creates an overlay or hooks into the game.
Hardware setups known to cause the issue:
- Having more than two monitors connected to your graphics-card (regardless if active or not)
- Having a VR or Mixed Reality Headset connected (regardless if active or not)
- USB sound-devices
Windows settings that might or might not cause the issue:
- Having the sound settings set to anything but default in terms of bitrate and quality
- Having disabled Sound Enhancements
- Windows Spatial Sound
- Not being logged in as the same user in the Windows Store and the XBOX App (Thanks to Pellaidh)
Odd things that helped some people:
- Reinstalling GPU drivers after a complete uninstall with Display Driver Uninstaller
- Disabling App Developer Mode for the app in Windows 10
To do this open a Powershell window and enter:
Code:
Add-AppxPackage -DisableDevelopmentMode -Register -Path "$((Get-AppxPackage | where {$_.Name -match "SunRiseBaseGame"}).InstallLocation)/appxmanifest.xml"
Thanks to Akronis for the updated code!
If the game crashes after the splash but you get DCOM Error 5 in the Event Viewer:
- This error means something went wrong with the installation folder of the game and a re-download of the game should fix it
- It might also be fixed by moving the game to another HDD via the Windows Settings
If none of the above helped you, like it hasn't for me, you have come to the right place. Please list as much information as possible about your computer and mention anything that might even only be tangible related so we might find out a common thing between our setups.
Official Forza Horizon 4 Support Forum: https://forums.forzamotorsport.net/turn10_topics111_Technical-Support-and-Help.aspx
Official Forza Horizon 4 Support Website: https://support.forzamotorsport.net/hc/en-us/articles/360007593074-My-Game-is-Not-Launching-on-PC
Additionally please also go to Support Website, log-in with your Microsoft Account and raise a ticket.
To keep MSI Afterburner and RTSS running and disabling it only for FH4 do the following:
Anyone else who would rather not have to close or disable RTSS to play Forza, this workaround works for me:
Normally of course, you'd just browse to the exe you want to disable within RTSS but because of UWP being.....UWP, that doesn't work without messing around with file/folder permissions/ownership.
- Open the RTSS profiles folder, usually C:\Program Files (x86)\RivaTuner Statistics Server\Profiles
- Copy one of the profiles for a process which has RTSS disabled (e.g. Acrobat.exe.config) to your desktop
- Rename this file to ForzaHorizon4.exe.cfg
- Copy ForzaHorizon4.exe.cfg into your RTSS profiles folder
- Close AfterBurner/RTSS and re-launch
Things I personally tried beyond all of the above:
- Setting up a new Windows 10 User Account
- Uninstalling Glass8 and MacType
- Ending every non-Windows process in the Task Manager
- Unplugging everything but one monitor over DVI, my speakers, keyboard and mouse from my PC
- Setting my screen to 1080p 60hz
- Removing any listed bluetooth device
The remaining processes in my Task Manager, yet the game still crashes:
And as a final word, yes I could reinstall Windows and that might "fix" it but that's a solution, not a fix. If we run into this issue again we can't just keep reinstalling Windows so let's find out what causes this and get to the bottom of this.
I fixed the issue for me! It was MacType for me, I didn't reboot after uninstalling it and reinstalled it later. It seems that by not rebooting some part of injection was still in the memory so my uninstall-test wasn't valid.
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