Friend, I love Final Fantasy XIV. I play it mostly every day, it's gotten me through some tough times, it's gotten tears out of me consistently, it gives me so much joy to play and revisit.
The people behind the game are not magically infallible. They've stumbled and made decisions that are questionable (subjective, of course, but everything is) If we don't like the things they show and the things they say, and are not 100% on board with everything (due to a multitude of reasons such as company culture, knowledge about previous works, etc.), it's perfectly valid to assume negatives.