I wanted to donate money to a friend's charity stream for Extra Life Children's Miracle Network, I found my payments were disabled so I emailed support. This is how my support request has gone so far, and remember everyone they are going to force merge everyone's Oculus accounts to Facebook!
What you submitted
Saturday, November 7, 2020 at 9:09 AM
Which product are you experiencing issues with?
Charity Donations
Please provide us any additional information you believe would help our investigation.
Says I am disabled for sending donations , don't know why
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Sunday, November 8, 2020 at 12:44 AM
Hi XXXX,
Thank you for the reply but we can not provide additional details.
Your payments are permanently disabled on your account for violating our Community Payments Terms. You can still use your Facebook account normally, but please be aware that with payments deactivated, you'll no longer be able to do things like purchase ads, donate to charity or send money to others.
For more information on our Terms, please visit the link below:
Facebook
Thanks,
The Facebook Payments Team
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Your reply
Sunday, November 8, 2020 at 9:48 AM
When did this suspected fraud occur exactly? I don't think I have ever bought anything on Facebook.
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Yesterday at 2:44 AM
Hi XXXX,
Thank you for the reply but we can not provide additional details.
Your payments are permanently disabled on your account for violating our Community Payments Terms. You can still use your Facebook account normally, but please be aware that with payments deactivated, you'll no longer be able to do things like purchase ads, donate to charity or send money to others.
For more information on our Terms, please visit the link below:
Facebook
Thanks,
The Facebook Payments Team
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Your reply
Yesterday at 8:09 AM
What is going to happen to my account when you merge my oculus account then, I own games on that account, will I no longer be able to buy oculus games? You cannot tell me when fraud happened, I have never purchased anything on Facebook, this is an issue that needs to be resolved.
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Today at 2:24 AM
Hi XXXX,
Thank you for the reply but we can not provide additional details.
Your payments are permanently disabled on your account for violating our Community Payments Terms. You can still use your Facebook account normally, but please be aware that with payments deactivated, you'll no longer be able to do things like purchase ads, donate to charity or send money to others.
For more information on our Terms, please visit the link below:
Facebook
Thanks,
The Facebook Payments Team
What you submitted
Saturday, November 7, 2020 at 9:09 AM
Which product are you experiencing issues with?
Charity Donations
Please provide us any additional information you believe would help our investigation.
Says I am disabled for sending donations , don't know why
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Sunday, November 8, 2020 at 12:44 AM
Hi XXXX,
Thank you for the reply but we can not provide additional details.
Your payments are permanently disabled on your account for violating our Community Payments Terms. You can still use your Facebook account normally, but please be aware that with payments deactivated, you'll no longer be able to do things like purchase ads, donate to charity or send money to others.
For more information on our Terms, please visit the link below:
www.facebook.com
Thanks,
The Facebook Payments Team
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Your reply
Sunday, November 8, 2020 at 9:48 AM
When did this suspected fraud occur exactly? I don't think I have ever bought anything on Facebook.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Yesterday at 2:44 AM
Hi XXXX,
Thank you for the reply but we can not provide additional details.
Your payments are permanently disabled on your account for violating our Community Payments Terms. You can still use your Facebook account normally, but please be aware that with payments deactivated, you'll no longer be able to do things like purchase ads, donate to charity or send money to others.
For more information on our Terms, please visit the link below:
www.facebook.com
Thanks,
The Facebook Payments Team
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Your reply
Yesterday at 8:09 AM
What is going to happen to my account when you merge my oculus account then, I own games on that account, will I no longer be able to buy oculus games? You cannot tell me when fraud happened, I have never purchased anything on Facebook, this is an issue that needs to be resolved.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Today at 2:24 AM
Hi XXXX,
Thank you for the reply but we can not provide additional details.
Your payments are permanently disabled on your account for violating our Community Payments Terms. You can still use your Facebook account normally, but please be aware that with payments deactivated, you'll no longer be able to do things like purchase ads, donate to charity or send money to others.
For more information on our Terms, please visit the link below:
www.facebook.com
Thanks,
The Facebook Payments Team