Nintendo has finally commented on the Joy-Con Drift Issue

[IDontBeatGames]

Here's it from the site:

The Verge recently reached out to Nintendo and was able to get a comment from them, but it may not be exactly what fans were hoping to hear from them. Essentially, the stated that they are aware of the issues and that anyone experiencing them can direct their complaints to Nintendo's support page.

"At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them," they said. "We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com/ so we can help."

Please watch this video!

 

[SixelAlexiS]

"We are aware of recent reports that some Joy-Con controllers are not responding correctly."

What a joke comment...

 

[RPGamer92]

A non-answer. Great,

 

[Meg Cherry]

Translation : "We're not admitting jack shit until you sue us."

 

[Foffy]

Recent reports? Hasn't this been known from the first six months of the Switch's life?

 

[DarkSora]

So it's basically nothing.

 

[SasaBassa]

I get the feeling gamers will continue to rise up over this particular issue.

 

[Htown]

so how common is this issue, on a scale of 1 to red ring?

 

[Bonefish]

"recent reports"

They've literally had this issue since Day 1. Had it with 2 different launch units.

 

[Pancoar]

I'm hoping the Lite version won't have this issue, but who am I kidding.

 

[Toumari]

Boilerplate answer.

 

[Giolon]

Call Nintendo Customer Support so they can charge you $40 per out of warranty Joy-Con repair (yes this is the actual price, from experience).

 

[Rogue Agent]

This pretty much tells you that something more like that Class Action thing is needed to put some pressure on Nintendo, even though it seems like a long process.

 

[Braaier]

I'm getting in on that class action. Maybe I'll get a free joycon. Or 87 cents after attorney fees

 

[squeakywheel]

I guess I'm lucky. No joy con drift just yet.

 

[RockmanBN]

Lmao "recent"

 

[SuperSah]

I hope they get the shit sued out of them.

It's really scummy and the fact that they are selling defective (expensive) goods knowingly to customers is horrific. The Switch Lite is all but certain to face problems too, what a shitshow.

 

[HK-47]

They better get their shit together before the Lite comes out

 

[SuperSah]

They better get their shit together before the Lite comes out

Click to shrink...

By the sounds of it, the sticks in the Lite are going to be the same. They don't care, clearly.

 

[pokéfan]

This is a joke, 4 of Joy cons had drift defects, i had to replace them 4 times, not even funny....

 

[weekev]

I'm getting in on that class action. Maybe I'll get a free joycon. Or 87 cents after attorney fees

Click to shrink...

I take it you need to be a us citizen for that? My day one joycons just started to drift and I'd rather not shell out to replace them.

 

[Dekuman]

They'll likely settle and quietly replace bad joycons with fixed ones, which is why they are asking people to contact them.

 

[F34R]

so how common is this issue, on a scale of 1 to red ring?

Click to shrink...

I have seven pair of them and haven't had any issues with any of 'em.

 

[SuperFakerBros]

Thankfully, both of mine had the issue within their warranty so I got them fixed for free. Really, this does seem to be their own Red Ring of Death. It may not be as bad as that but it's still too common of an issue and something they really should've had fixed by now or at least soon

 

[i'm not a rob0t]

A non-answer. Great,

Click to shrink...

did you expect Nintendo to give a shit about their consumers

 

[IzzyRX]

Aren't they getting sued?

 

[Opa-Pa]

Especially useful for consumers in the Americas where there's no official support. Thanks.

 

[Deleted member 9857]

Nintendo is going to end up paying a pretty penny for this because of the class action, it's obviously an issue they're aware of that instead of addressing they still are trying to pretend it's a nothingburger

 

[Schreckweg 5000]

By the sounds of it, the sticks in the Lite are going to be the same. They don't care, clearly.

Click to shrink...

Same layout yes. Rest citation needed

I take it you need to be a us citizen for that? My day one joycons just started to drift and I'd rather not shell out to replace them.

Click to shrink...

Its neither hard to fix it nor to find out how to do it

 

[Ouroboros]

I really thought it was going to be a "you aren't playing correctly". But I guess it's a step in the right direction.

 

[I Wanna Be The Guy]

so how common is this issue, on a scale of 1 to red ring?

Click to shrink...

It's more common than red ring. 100% of joycons will obtain drift. It's only a matter of when.

 

[mael]

so how common is this issue, on a scale of 1 to red ring?

Click to shrink...

I'd put it at "buy a pro controller as soon as you get the system".

 

[Dremorak]

so how common is this issue, on a scale of 1 to red ring?

Click to shrink...

Its insanely intermittent. I have about 10 joycon since near launch and none of them do it, I know about 6 people with their own switches and none of them do it. However its all over the internet so it must be a thing.
Its very strange

 

[Braaier]

I take it you need to be a us citizen for that? My day one joycons just started to drift and I'd rather not shell out to replace them.

Click to shrink...

Not sure. There was a thread posted about it. I'd read the terms, but likely limited to the US since laws around this obviously differ by jurisdiction. But if there is a settlement, it could put pressure on Nintendo to offer a solution worldwide. Either way, this lawsuit likely won't have a resolution for years.

 

[RockmanBN]

so how common is this issue, on a scale of 1 to red ring?

Click to shrink...

You can't avoid it. It's inevitable no matter how much you baby it.

 

[Dremorak]

It's more common than red ring. 100% of joycons will obtain drift. It's only a matter of when.

Click to shrink...

I've played my switch for over 1000 hours with the same joycon and multiple other joycon since launch and not experienced it, I hardly think its only a matter of when.

 

[Htown]

I have seven pair of them and haven't had any issues with any of 'em.

Click to shrink...

It's more common than red ring. 100% of joycons will obtain drift. It's only a matter of when.

Click to shrink...

I'd put it at "buy a pro controller as soon as you get the system".

Click to shrink...

Its insanely intermittent. I have about 10 joycon since near launch and none of them do it, I know about 6 people with their own switches and none of them do it. However its all over the internet so it must be a thing.
Its very strange

Click to shrink...

. . . ok

 

[Vylder]

I got charged 30$ last week for my Joycon repair with drifting issue, and that's excluding shipping...

 

[Jessie]

Recent

Lmao

 

[I Wanna Be The Guy]

I've played my switch for over 1000 hours with the same joycon and multiple other joycon since launch and not experienced it, I hardly think its only a matter of when.

Click to shrink...

You will. 3 for 3 for me.

 

[Common Knowledge]

I don't understand how Nintendo flopped so hard in controller quality this generation. Between this and the Pro D-pad issue, it's like they can't even get basic functions to work.

 

[Mezoly]

Recent reports? C'mon...

 

[Loveless]

What a joke

 

[Raccoon]

I'm hoping the Lite version won't have this issue, but who am I kidding.

Click to shrink...

If they put faulty parts into a revision presumably designed AFTER the problem was recognized, the lawsuit is going to go a lot worse for them.

 

[sleepnaught]

so how common is this issue, on a scale of 1 to red ring?

Click to shrink...

I have 3 pairs of joycons and we have 3 other Switch's in my family. No joycon drift issues, just crap signal issues from my original grey joycons. I'm curious too to learn how wide spread it really is.

 

[Dremorak]

I feel like we should have a poll based on where your switch is from and if you experienced it. I should have mentioned I and everyone I know that has one bought it from New Zealand.
Has anyone here outside of the US experienced it?

 

[I Wanna Be The Guy]

. . . ok

Click to shrink...

In a recent poll on this very site with 1000 plus votes, over 600 had experienced drift. A 2/3 ratio with a 1000 people sample. It's bad dude. I'm firmly convinced the other third will simply fall victim to it in a little more time.

 

[bounchfx]

Call Nintendo Customer Support so they can charge you $40 per out of warranty Joy-Con repair (yes this is the actual price, from experience).

Click to shrink...

I said no and they offered to do it for $20.

so the option is there, and 20 is definitely better than 40, but 40 for ONE of the two joycons is literally more expensive than just buying a new pair if you count them individually. 20 isn't terrible, but again, this issue is so widespread they should be doing it for free or at least substantially cheaper. but the option is there for those that want it I guess.

 

[bytesized]

Shameful. But I'm sending that to support and asking for a replacement for free asap.

 

[HardRojo]

Got excited for no reason whatsoever. Yeah no, fuck off with that shit, the Joycons are absolutely terrible controllers when it comes to quality and build, on paper they are a great concept, but the constant issues make them hardly ideal as the default controller. Getting that 8bitdo adapter as soon as I know of someone coming from the US who can do me a favor and bring a couple over.