PlayStation 5 - Screen glitching/tearing issue (Update: PS5 replaced!)

[Son of Sparda]

I had Mile Morales on the pause for a while when suddenly I noticed that the screen was glitching out. I got a crash notice from Sony and submitted a report, but after I came out of the game I noticed that the glitch was still happening.

Similar stuff to this have had happened before a couple of times to a way lesser degree (screen flickering a bit) in some other instances and every time when I unplugged the HDMI and plugged it back in (either on TV side or the back of PS5), it would be fixed. But this time it's happening much more extremely and reconnecting HDMI isn't fixing it.

Here is a short video I took of the problem:


It's like this both in the games and in dashboard. I did a lot of stuff that was suggested (changing HDMI cable, changing the settings, restarting PS5, etc) none of them fixed my problem (I'm updating my TVs firmware as I'm writing this, which is going painfully slow). In fact, after I changed the settings, now it's telling me that my TV doesn't support HDR and won't let me activate that setting anymore. (I have a LG UH850V that definitely supports HDR, and I was using that before this whole thing happened)

So I was wondering, has anyone else encountered this problem? Do you guys know any fixes for this. It's driving me insane cause I live in middle east and there is no Sony warranty here so if it's faulty PS5 then I'm fucked.

 

[kodax_shc]

Not sure this would have any impact but try rebuilding the database.

Maybe see if you can do a clean install of the system firmware. I am not totally sure if that is a thing though.

 

[Powerofthecloud]

Iooks like it's hardware like it's loading something else then flickering back. Middle East has no Sony warranty?

 

[Son of Sparda]

Not sure this would have any impact but try rebuilding the database.

Maybe see if you can do a clean install of the system firmware. I am not totally sure if that is a thing though.

Click to shrink...

Thanks, I'll try that.

Iooks like it's hardware like it's loading something else then flickering back. Middle East has no Sony warranty?

Click to shrink...

Some countries do. Mine doesn't.

 

[Primeau31]

Did you try adjusting the HDMI Bandwidth in the HDMI settings? Not sure if that would help even if you haven't, just thinking off the top of my head on all potential OSlevel adjustments that haven't been brought up yet.

 

[bes.gen]

first i would try it with different monitor,tv with different hdmi cable to see if its still happening.
that video gives gpu problem vibes though.

 

[Centzontotochtin]

try to connect another display. Maybe your tv's port is damaged

 

[Powerofthecloud]

Looking closer, I can't see that being tv or hdmi issue. The flickering is back to the baseball field on that is part of the intro. Like the other suggested maybe reformatting your drive?

 

[Expy]

GPU glitching it looks like.

 

[Kromeo]

I've got a different LG TV but I had flickering with the PS5 until I turned off Live Plus in the TV settings

 

[Heazy]

It sounds silly, but turn the console off and leave it for a minute then turn back on.

I downloaded and installed division 2 on PS5 and was getting screen tear and frame drops, until I switched the console on and off and then it was fine

 

[Deleted member 22750]

I have seen this but only for a few seconds in-game and it never stuck around. Couple seconds and gone.

 

[Son of Sparda]

I rebuilt the database but still having the same problem.

I have tried different HDMI cables/ports and my TV is working with other devices without any problem.

I've got a different LG TV but I had flickering with the PS5 until I turned off Live Plus in the TV settings

Click to shrink...

Where can I do that?

 

[Son of Sparda]

I have seen this but only for a few seconds in-game and it never stuck around. Couple seconds and gone.

Click to shrink...

Yea it was like this for me before it became persistent today.

 

[Kromeo]

I rebuilt the database but still having the same problem.

I have tried different HDMI cables/ports and my TV is working with other devices without any problem.

Where can I do that?

Click to shrink...

General -> additional settings

 

[EagleClaw]

I don't think that is a TV or HDMI problem.
I don't have the game, but i don't think that basketball court has to be in the menu screen, and a TV or HDMI problem can't display things that aren't there.

Pretty sure it is a problem with the game file, because a GPU can also only display something that is meant to be there.
Maybe in the worst case a SSD problem, but i don't think so.

 

[Son of Sparda]

Well now I can't play any games. I try going into a game. The screen gets super glitchy. The game freezes for a sec and I get booted out with a something went wrong error asking me to submit a report.

 

[Son of Sparda]

General -> additional settings

Click to shrink...

Couldn't find that option there. Maybe my TV doesn't have that feature. I don't think it's a TV issue anymore since I'm getting crashes now when I'm trying to play games.

I'm gonna shut down the PS5, put it vertically (it's been horizontal thus far) and wait a couple of hours and see if that changes anything.

 

[hikarutilmitt]

Couldn't find that option there. Maybe my TV doesn't have that feature. I don't think it's a TV issue anymore since I'm getting crashes now when I'm trying to play games.

I'm gonna shut down the PS5, put it vertically (it's been horizontal thus far) and wait a couple of hours and see if that changes anything.

Click to shrink...

How hot is the air coming out the back? For that matter is your room/house/area dusty much at all? I hate to generalize with your location, but there's a reasonable possibility the vents are being clogged and air flow isn't cooling the GPU properly.

 

[Son of Sparda]

How hot is the air coming out the back? For that matter is your room/house/area dusty much at all? I hate to generalize with your location, but there's a reasonable possibility the vents are being clogged and air flow isn't cooling the GPU properly.

Click to shrink...

It's not really dusty and the PS5 looks clean as well.

 

[Jonnax]

I've had GPUs die doing stuff like that before.
I don't think there's a fix. It's a hardware issue.

 

[EagleClaw]

If there are no problems in the PS5 home screen, but with several games, i think the SSD game files get messed up or are messed up.
I would delete all games, and make a factory reset. Maybe that helps.

 

[Son of Sparda]

If there are no problems in the PS5 home screen, but with several games, i think the SSD game files get messed up or are messed up.
I would delete all games, and make a factory reset. Maybe that helps.

Click to shrink...

PS5 home screen has the same problem

 

[cowbanana]

Looks like classic fried/dying GPU, sorry.

 

[EagleClaw]

PS5 home screen has the same problem

Click to shrink...

Oh, well, still would try the factory reset, but sounds like SSD or GPU hardware defect.
Given that the PS5 isn't just extremly hot right now.

 

[Gamespawn]

Download latest firmware for fresh install. Fixed all my issues first day.

 

[zombiejames]

Eliminate any software issues first, so rebuild the DB, factory reset the system, reinstall the firmware, etc. If it's still going on after all that, contact Sony support.

 

[AnimeJesus]

Kinda looks like a bad GPU.

 

[Kuro]

Stuff like this sounds like bad GPU or RAM which means you might be shit outta luck without warranty.

 

[Son of Sparda]

Download latest firmware for fresh install. Fixed all my issues first day.

Click to shrink...

How can I do this?
I had the latest firmware and have both rebuild the database and did reset factory.

I should also say that the PS logo at the start isn't glitchy. But once I get into dashboard/profile selection it starts glitching out.

 

[Son of Sparda]

I did the reset factory with the file on USB (last option in safe mode) and it's still having the same problem. It's even doing this in the safe mode.

I looked up the local website that I've bought the PS5 from, and while they didn't say they had a warranty for PS5 specifically, it seems like they have a 10 days warranty as a general rule for all the products they sell and it's only been week since I got my PS5 so here is hoping that I can send it back and get a new one.

I'll have to call them tomorrow and see how it goes. I'll post an update here later.

 

[DetectiveKenobi]

If you bought the PS5 new SONY themselves gives 1 year warranty on the PS5.

 

[NovumVeritas]

I am receiving mine today. I hope I don't have these issues. Fingers crossed. And I hope your local shop can help you out there. Best of luck to you. Do you have the disc version ? Or the digital Edition ? Son of Sparda

 

[KeRaSh]

Hopefully you can return it. This looks like a faulty GPU causing these glitches.

 

[BobbeMalle]

Yes, faulty GPU. There's not much you can do sadly.

 

[NovumVeritas]

Is a faulty GPU common with the PlayStation 5?

 

[Son of Sparda]

I am receiving mine today. I hope I don't have these issues. Fingers crossed. And I hope your local shop can help you out there. Best of luck to you. Do you have the disc version ? Or the digital Edition ? Son of Sparda

Click to shrink...

Disk version. I hope yours isn't faulty. I found a thread on reddit with a bunch of people having the same issue so it's definitely not just a single case.

Reddit - Dive into anything

www.reddit.com

I called my local shop and after explaining the situation a bunch, the support person told me to call in 6 hours since he is not the one that handles this type of requests and those people work in the evening shift. Fingers crossed that they honor their warranty terms and I can send the PS5 back to them tomorrow.

 

[Son of Sparda]

If you bought the PS5 new SONY themselves gives 1 year warranty on the PS5.

Click to shrink...

My PS5 is new but sadly we don't have official Sony support here so there is no way that I can send it directly to them.

 

[NovumVeritas]

Disk version. I hope yours isn't faulty. I found a thread on reddit with a bunch of people having the same issue so it's definitely not just a single case.

Reddit - Dive into anything

www.reddit.com

I called my local shop and after explaining the situation a bunch, the support person told me to call in 6 hours since he is not the one that handles this type of requests and those people work in the evening shift. Fingers crossed that they honor their warranty terms and I can send the PS5 back to them tomorrow.

Click to shrink...

Oh boy. That sounds bad. I hope yours can be fixed quickly. I will report if my unit has any issues when I receive it. What happened here Sony ? Bad Quality Management?

 

[Son of Sparda]

Oh boy. That sounds bad. I hope yours can be fixed quickly. I will report if my unit has any issues when I receive it. What happened here Sony ? Bad Quality Management?

Click to shrink...

Thanks. I hope so too.

No idea what they fucked up that resulted in faulty GPU units, but looks like at least there are a few PS5s with bad GPUs out there.

 

[komaruR]

is your console overheating? somewhat look like what happen at a yt video with the guy unplugging the fan and playing spiderman for 15min. forgot what his channel is but he does the usual repair videos. like buying broken device and tries to repair it.

 

[NovumVeritas]

Thanks. I hope so too.

No idea what they fucked up that resulted in faulty GPU units, but looks like at least there are a few PS5s with bad GPUs out there.

Click to shrink...

Keep us updated :)

indeed. What is your manufacturing date ? I wonder if this can be an indicator too.

 

[Son of Sparda]

So I called the shop this evening and after some debate over the fact that they should count the 10 days warranty from the day that PS5 has been delivered to me and not the day I've ordered it (and asking me if my PS5 has a certain overseas shop logo on its box once I said the problem isn't repairable and they'd have to replace mine - and thankfully it did have that logo, since it sounded like they can send it back to that shop), they told me to send it back to them tomorrow and that they'll check my PS5 and if the problem wasn't on my side (physical damages, power outage related problems, etc) they'll either repair or replace it for me.

So fingers crossed that everything goes smoothly.

indeed. What is your manufacturing date ? I wonder if this can be an indicator too.

Click to shrink...

I tried looking at the manufacturing date earlier but didn't find anything under the PS5. Maybe I was looking at the wrong place. I've put everything back in the box now to get it ready for tomorrow.

 

[Jedi2016]

Looks like GPU failure at first glance, but if things are crashing, could possibly be memory, sending bad data around the system. Either way, it's definitely a hardware problem. Hope you can get it fixed!

 

[NovumVeritas]

So I called the shop this evening and after some debate over the fact that they should count the 10 days warranty from the day that PS5 has been delivered to me and not the day I've ordered it (and asking me if my PS5 has a certain overseas shop logo on its box once I said the problem isn't repairable and they'd have to replace mine - and thankfully it did have that logo, since it sounded like they can send it back to that shop), they told me to send it back to them tomorrow and that they'll check my PS5 and if the problem wasn't on my side (physical damages, power outage related problems, etc) they'll either repair or replace it for me.

So fingers crossed that everything goes smoothly.

I tried looking at the manufacturing date earlier but didn't find anything under the PS5. Maybe I was looking at the wrong place. I've put everything back in the box now to get it ready for tomorrow.

Click to shrink...

That sounds pretty good. I hope your repair goes by quickly. Got mine today and played a long session of Demon Souls. Didn't have any issues and no GPU glitches either. But I have to see if this keeps this way or if this changes. Got all the newest updates for it installed.

 

[Son of Sparda]

That sounds pretty good. I hope your repair goes by quickly. Got mine today and played a long session of Demon Souls. Didn't have any issues and no GPU glitches either. But I have to see if this keeps this way or if this changes. Got all the newest updates for it installed.

Click to shrink...

Thanks, and yea fingers crossed.

Congrats on getting your PS5. I hope you get years of enjoyment and fun out of it without any issues. Be sure to play Astorbot, it's really cool.

 

[NovumVeritas]

Thanks, and yea fingers crossed.

Congrats on getting your PS5. I hope you get years of enjoyment and fun out of it without any issues. Be sure to play Astorbot, it's really cool.

Click to shrink...

I wish you the best of luck. Keep us updated. I hope this will be sorted out quickly for you. And thanks. Pretty amazing tech wise. Everything is very smooth. Way different than the PlayStation 4. And thanks. Let's see how it will hold up. I will look into Astro Bot as well heard good things about it. Also got Ratchet and Clank for free because of Sony giving it out for free. Tried crash bandicoot 4 on PlayStation 5. buttery smooth.

 

[Son of Sparda]

After going through an insanely tedious process of verifying that I'm indeed sending a defect product back (that involved going to different buildings and departments around the city) and not trying to smuggle and sell a new working product to our capital under the disguise of a defect one (the joys living in the biggest port city in the country), I was finally able to process my shipment and send PS5 back.

Now I have to wait for a few days before it gets to their hands and they check it and hopefully replace it for me. Fingers crossed.

 

[Son of Sparda]

Quick update on the situation for anyone who might be curious. The shop finally got my PS5 back and now they are checking it to see what's the problem and if it's something that warrants a replacement.

 

[bes.gen]

Quick update on the situation for anyone who might be curious. The shop finally got my PS5 back and now they are checking it to see what's the problem and if it's something that warrants a replacement.

Click to shrink...

good to hear, that almost certainly looks like a gpu defect of sorts.
hope it gets sorted quickly.