Hi ResetEra, I was hoping I could find some help or answers about my Playstation Account being permanently suspended. I was playing online and then all of a sudden received a pop-up saying my account was permanently suspended. I've tried talking to Playstation support twice and was basically given the runaround, saying
They aren't telling me why my account was suspended at all. I have no emails about it either.
So I know in the past these have typically resulted due to chargebacks, which I have not done. Or lewd messages being sent, which I also have not done. I have no idea why it was suspended. Sony won't give me any reasoning as to why. The website won't let me file an appeal, (also something I've never done). So I am at a loss, I am heartbroken as I play Playstation probably between 50-100 hours a week. I spend thousands of dollars with them yearly. I have a PS5, a PSVR 2, Portal, and even the Pulse Earbuds pre-ordered. Has this happened to anyone before? What did you do to get your account back? Does anyone have any advice? Does anyone have an in at Sony and can help me? I will do anything to help get my account back.
Thank you for that information. After verifying your account I can see it was permanently suspended. Violation of the "Terms of Services and User Agreement" for the PlayStation Network was found in the Sony Entertainment Network account and it was suspended according to the agreement.
Here is article with a list of reasons why your account can be suspended: https://www.playstation.com/en-us/support/account/suspensions-psn/ . To continue using our services you may create a new PSN account.
The reason was because fraud was detected in the account.
Unfortunately, I cannot provide more details about this and it does not apply to an appeal, which is why you regret the message you received on the web form.
They aren't telling me why my account was suspended at all. I have no emails about it either.
So I know in the past these have typically resulted due to chargebacks, which I have not done. Or lewd messages being sent, which I also have not done. I have no idea why it was suspended. Sony won't give me any reasoning as to why. The website won't let me file an appeal, (also something I've never done). So I am at a loss, I am heartbroken as I play Playstation probably between 50-100 hours a week. I spend thousands of dollars with them yearly. I have a PS5, a PSVR 2, Portal, and even the Pulse Earbuds pre-ordered. Has this happened to anyone before? What did you do to get your account back? Does anyone have any advice? Does anyone have an in at Sony and can help me? I will do anything to help get my account back.