Okay guys I need some help. I switched to PS4 a little over a year ago. I created my online ID, added one of my credit cards and debit card. Fast forward to today, I've spent a couple hundred if not a thousand or more in games, content, etc. I randomly got an email today that I was permanently banned. At first I thought it was one of those fake emails people do to steal accounts. But I looked at the sender and it was official Sony email. I chat with support and they said it was because my Online ID was offensive.
My online ID is/was: Kike_0615. Kike is short for my real name, Enrique, and in Mexico a lot of people call guys with that name "Kike". It is also pronounced "KEE-KAY". After I did some research it's apparently used as an offensive way of calling Jewish people. Sort of like the N word for my African Americans. Btw I'm really sorry if I offend anyone by posting my nickname, I swear to god that's my nickname since I was little, I even have soccer and high school track/XC shirts/sweaters with my nickname.
I'm not sure who else to contact, the support lady I contacted said she recommends to just make a new one. And then what? Spend another couple hundred dollars on buying all my games again? That seems like a really bad move from Sony, especially since online ID changing is in beta. I'm not sure if they can do that to my account, since I've been participating in beta programs since the 5.0 and for some reason they didn't let me update to 6.10 to test it.
If anyone has been through this and it was fixed please help a fellow PS4 user out. I'd really appreciate it and I'd be more than willing to compensate. Thank you.
EDIT 1: After 45 min on the phone a supervisor basically said they can't do anything about it and won't do anything about it. To try in a FEW MONTHS" when and if PSN name change is public to see if they can do something there. Guess I'm out of the cash and no games until and if Sony ever releases name change.
EDIT 2: 4th supervisor, they all say they won't and can't do anything at the moment
EDIT 3: been on the phone with few reps and superiors. None want to help me. I was going to try my luck with chat, they won't even let me request a chat, all it says is:
"Back again so soon? Unfortunately, our Chat support has not been effective for you. If you would like to try our phone support, please call (800) 345-7669. Monday through Friday, 6AM - 6PM PST"
EDIT 4: for those of you confused No I am absolutely NOT asking Sony to keep my current online ID name. I understood it's offensive and just like I don't like it when someone calls me an offensive name, I wouldn't want to offend anyone I play with. All I asked from Sony was to let me change my name since it's in beta, or transfer my purchases to a new account without that name.
Ps: I'm trying to keep up with all the replies, thank you for understanding and support!
IF ANY SONY REP IS READING THIS PLEASE HELP ME OUT.
EDIT 5: thank you all for your support, I have sent emails and @ several people on twitter, but so far no luck and no response from even Sony twitter support. And yes I have made a twitter post but due to rules I can't post links. I have also seen several people not believe that's the reason I was banned and say I was probably being toxic. I assure you I wasn't. Here's
a screenshot of them email clearly stating it was because of my name. Have a good day everyone!
https://www.reddit.com/r/PS4/comments/9zaddy/sony_banned_me_for_a_common_nickname_in_my_culture/
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