two things,
1) Persona 5 Strikers winning best PS4 game was kinda unexpected and funny
2) Damn FFXIV, still not your time yet huh
It requires a massive time commitment to get to the latest expansion, and it having a subscription fee to get there is also a massive deterrent (I know it is free up to a certain point, but it will presumably take longer then a month to smash through all the remaining content). Ultimately, there are just too many barriers. I am sure it is incredible, but I can play 10 games I know are also good in the time it takes to experience the latest expansion.