Sent my PS5 in for repair, UK PS Support did nothing to fix it...

[Wil348]

So I just received an email from PlayStation Support this morning, interestingly enough asking me for a link to the video of the noise and giving me a case number, so I've sent that to them along with some more details about the issue and (calmly/politely) expressed my frustration with the situation.

Here's hoping something is actually done, but it's encouraging that the issue was indeed escalated and they even got back to me about it.

 

[Wil348]

So a couple of weeks ago Sony asked me to send my console in again. I figured I didn't have much to lose, I was more interested in using my Series S at the time, so I just figured I'd give it a try and complain again if it came back unchanged. And, well.....they actually gave me a (seemingly) brand new console! The disc drive sounds totally normal, and coil whine/fan noise seem more or less the same as my old one. They even sent me a new white box for it, great as I didn't get back my old one.

Overall I'm happy with the result, but this should not have taken the time and effort it took. I really hope Sony can improve their UK Support in the future, because prior to today, it was a thoroughly miserable experience that I never want to go through again.