I think Star Wars fans wanted a fun romp without a story that takes them too far out of the fun. This is the reason why I like TFA. I think, even as someone that didn't grow up with the franchise like a lot of other people have, most people have accepted that most SW media is mediocre & they just need to enjoy it for the fun that it is. And SW has been able to thrive within that scope, for the most part, which means SW should be pretty hard to fuck up at this point. TFA had a lot of flaws, and it isn't much of a hero's origin story, but it's fun, and its flaws don't take you too far out of the film.I do not think Star Wars was deliberately tanked either. I think that the people involved had an incredible misunderstanding of what their audience wanted. In this case, I'm not even sure the audience knew what they wanted for Star Wars beyond "not that", "this guy doesn't act that way", "it didn't go that way in my head", "didn't we already cover this", and "where did that come from".
The other two films have plot developments & concepts that take you out because they either weren't set up beforehand, or they're actively retconning something. But TLJ was just one guy taking an abandoned project and figuring out how he can twist it to his vision. TROS seems like it's actively dumping on what TLJ did because JJ Abrams didn't like the direction TLJ took with what he initially established with TFA.