Two days ago, my son called me and told me that he couldn't log in to Apex Legends. I guessed that there was some trouble and told him to play something else. He selected Star Wars Battlefront 2, and the same thing happened. Then he logged into Fortnite and he played without a problem. The next day, Apex and all EA Access games were not accessible and greeted me with an Account Invalid message. I tried to reset the password and the reset link never arrived.
I then contacted EA support and they tell me that I need to reset my password. I told them that I was not receiving the email, and then they told me to verify the email. It turns out that the email I have for my account is not the same one as the one for the Xbox Live account. Apparently the email I used to open my account was an old email from 2003 that isn't even available because the email server is closed. So they asked me to send them all the information that I had so they can reset the account with another email. I sent them EVERYTHING I had and they still say is not enough to prove that I am the account owner. So now I can't play ANY EA games. They say that unless I can prove that I am the owner of the account I won't be able to access my games. I went to their support forums and it seems that is a recurring problem and they have a canned response for everyone with the issue.
Tl:dr ; EA locked me out of my account because I don't have access to the email account that was originally used to set up the account.
I then contacted EA support and they tell me that I need to reset my password. I told them that I was not receiving the email, and then they told me to verify the email. It turns out that the email I have for my account is not the same one as the one for the Xbox Live account. Apparently the email I used to open my account was an old email from 2003 that isn't even available because the email server is closed. So they asked me to send them all the information that I had so they can reset the account with another email. I sent them EVERYTHING I had and they still say is not enough to prove that I am the account owner. So now I can't play ANY EA games. They say that unless I can prove that I am the owner of the account I won't be able to access my games. I went to their support forums and it seems that is a recurring problem and they have a canned response for everyone with the issue.
Tl:dr ; EA locked me out of my account because I don't have access to the email account that was originally used to set up the account.
