Moreover, players (users) can get stuck on games when they are unable to complete their immediate objective, which can lead to frustration and eventual churn from the game, and potentially, from the game platform as well. Traditionally, players may search for text and video walkthroughs though online websites, but this process has several pain points. In particular, searching online requires a player to put down the game controller to switch to another device, such as a phone, tablet, or laptop, and it requires multi-tasking between at least two screens (e.g., the video game on a TV screen and information associated with the video game on another screen). Moreover, it is not always obvious to the player what to search. Searching online for answers also requires the player to scan the resulting guide for the specific help that the player needs (which may be buried in a longer walkthrough or video), and it poses the risk of exposing the player to spoilers. Online results may be poorly written, inaccurate, out-of-date, or not relevant to the player's specific inquiry or in-game situation. Conventionally, help is not always easily available for brand new games, or for much older games or niche games, and help guides do not always have the same context as the player with respect to character builds, stats, weapons, loadout, or difficulty setting. Unfortunately, the player spends increasing amounts of time searching online for answers, instead of playing the game.
Thus, there is a long-felt need for an always-available, on-demand, spoiler-free system that provides highly contextual hints, guidance and solutions based on the player's specific in-game situation, to allow the player to quickly and painlessly try out better approaches and make progress in the game.