One of the reasons I'm working as Social Media Manager now despite having years of and nothing but love for community management. It's literally one of the least appreciated positions in gaming, both by players and companies.
Also rarely well payed.
Man this sucks but feels so familiar :/
Of course, it is. While you cannot always give a core player base what they want you can interact with them and keep the loyal base largely on your side. There aren't many other games companies than (old) Blizzard who accrued as much goodwill and loyalty. Probably Valve back in the day too, when Gabe actually seemed to interact more with the community and do stuff on Reddit. Nowadays red tape drapes actually talking to your userbase and decisions from up top are all about business business business, not sometimes listening and considering.
But these are long-term goals at building and maintaining a healthy eco-system. It's hard work and requires constant input/effort. This whole industry is becoming short-term profit chasing and if any PR mistakes happen or something reaches boiling point with the community, just close a whole studio or shitcan an IP.
The gulf between player base/community and developer hasn't been larger than it is now. Outside of some indie titles, or smaller studios. Yes, we know, the fans can sometimes ask for things that can't materialize, or genuinely don't make financial sense, but there are many more productive ways to interact, debate and communicate.