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Chipotle manager+staff tells these customers they have to pay first lol (Up: Tweets Change Story)
- Thread starter Mr. X
- Start date
If you're willing to make the assumption she knew them, or had knowledge of years-old tweets, sure. I didn't see the comments from the staff, can you link them? It would be nice if someone could offer some concrete proof here either way.
The point where a line was crossed, regardless of whether or not these men had "dined and dashed" before was in asking for the group to show money first. To my knowledge restaurants have the right to refuse service and had she simply done that with the reasoning being that the men previously ordered food and didn't pay, then she'd likely still have her job as she wouldn't have been creating her own policy.
It's similar to shoplifting where the moment a shoplifter is out the door, the business' response to the shoplifter changes drastically.
Folks couldn't wait to pop up after those updates and call out the situation and others as if there isn't a history of this kind of stuff. I'm not defending the kids if they're lying and I wasn't baying for anyone's blood initially either. We've already got the "era believes things without evidence poster" showing their ass already.
I get that.
It was initially discussed as an example of racism, because the situation itself is familiar.
Shit, I was slightly heated watching that video because of how familiar it seemed, laughing at the lads, acting like their criminals etc etc. But I guess I was trolled, unfortunately.
Right now, I'm not sure what to make of this. Feel bad for the manager though, she buckled under the pressure.
No? I do see people explaining why they think the manager was fired, though.
It is true that there are more experienced managers/supervisors who would have handled it differently and even better. However, since you have worked the restaurant industry, you know experience of staff members varies and so does the day-to-day contexts that occur in a particular restaurant. Sometimes, even the most experienced manager will handle a situation poorly. Sticking a camera in front of a worker's face can also apply a change in behavior as he or she has to think about how to handle a situation that may end up on youtube or risk the job.
There should not have ever been a need to flip if posters would have been willing to try to look at it from the restaurant staff perspective.
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No one is siding with the men.
This is now a discussion on whether or not initially believing a black person who claims they were discriminated against counts as outrage culture.
No, it's mostly the people saying the guys are assholes, and people saying that the manager handled the situation not according to policy throwing straw men at each other.
You could parse that quote a bit more, or at least understand how it could be construed differently in her situation. If she knew they weren't going to pay, technically they're not "customers" by most peoples definition (and the dictionary) since they weren't going to be purchasing any goods. I could see the conflict and uncertainty that arose from the circumstances. Obviously Chipotle believes different, and their right to do so because it's their policy. But it isn't so clear cut if you put yourself in her position in that particular moment.
They're policy is hold the food until they pay. She should have just made the food and not given it to them if they didn't pay. She decided not to take the small loss of actually assembling the meals, and is now punished because of it.
But yeh, let's make it all about her and not the twats who had a game of stealing from Chipotle.
But that doesn't make the manager any more correct here.
The scenario you described actually happens a lot. My favorite is the, "Oh darn! I swear I just got that gift card for my birthday. I know there's money on it..."Bullshit.
But restaurants, especially big ones, have allowances for product loss. It's unavoidable even in normal circumstances. So yeah, you take the loss. If it's a first time thing and you work at a place that allows you to do this, you take customer at their word and comp their meal. If it happens again, or if you're really getting a shady vibe, you refuse to give them the food and chalk it up as a loss. What's the asshole going to do at that point? Film you for not giving them free food?
And when I joined this thread people were still had problems of calling out the guys for various reasons. The last pages are still full of strawmans.
Maybe I'm crazy for thinking when someone is losing their job I should use reflect on my behaviour if I'm right here. Of course there are cases which are super obvious racist motivated.
Wow. This guy is a grade A piece of shit and most people who saw this will never see the correction. Innocent workers killing themselves to barely make a buck getting shit on by thousands because of a dude who gets a rush out of making others lives miserable.
Literally the worst kind of person. Fuck.
Literally the worst kind of person. Fuck.
Just seems like a slippery slope to me. Hypothetically, what if they were mistaken that these were thieves? Easy to do at a place like Chipotle, when you are dealing with hundreds if not thousands of different customers a day. That's why I think you shouldn't change up policy until a crime is actually committed.
I don't think the manager should have been fired though, should've had a chance to discuss with corporate how to handle these people. And if this wasn't their first offense I'm not sure why that didn't already happen. Maybe it did and she didn't follow protocol, hence the firing.
You pretty much described exactly what happened here, no?
She recognized them because she had previously given them food without paying.
Yeah this is what she should have done. To fair to the manager, every day there are probably instances just like this where the manager recognizes a thief, refuse to serve them or asks them to pay up front, but it doesn't blow up like this. Ideally she should have just made the food, then held it until they gave the money, but, she didn't obviously. She's the victim here and I'm hoping somebody gives her a job.
So we just got a few random posters arguing with...themselves? And patting themselves on the back over it? Cause since them tweets been revealed on page 2 or 3, I haven't seen anybody double down on backing the kids.
Unless I missed it.
I don't see why the "how can people still back these kids" posts are necessary. It's in the OP. Shit been updated.
as opposed to people who have no involvement in the situation blaming the innocent on a forum. is that who we should be? like wtf are you people even talking about.
So dude thieved? Or just talked about thieving? Hmm fuck him. Still sus as fuck dudes in here tho I see
Once it was revealed that the dudes were thieving assholes, some people who either were initially siding with the manager or lurking decided to wag their finger at posters here for daring to believe a black man could be the victim of racism, as if that's a thing that just doesn't happen anymore. Hence, there's two discussions going on now: whether or not it is wrong to initially believe minorities when they claim to be the victim of systemic forces, and an overarching discussion about the manager's actions and loss prevention culture.
Dude has thieved before. Manager recognized him in the video as a thief and didn't serve him. Thief framed it as an incident of racial discrimination.
In retail, you never ask a customer to show you that they have money upfront. Never. It reeks of profiling. You either serve the customer in good faith or you deny service with a reasonable justification.
I think the problem is you fail to realize just how damaging racism is to a person. You care about the job. In the last thread you cared about the job. You're all about the jobs. What you don't seem to care so much about is how damaging racism can be to a person, how it can scar them and follow them around their whole lives. You care about the job of a person you don't know, but you don't care about the dehumanization of the other person, or at least, it's not your priority. If you shared concern for victims of racism as much as you do for people that lose their jobs, people wouldn't draw conclusions about how you really feel.
Yes in this case the woman was a victim and racism didn't occur and the woman DID lose her job, which everybody agrees is not fair.
Well, I'm sorry, but this is kind of about her, either way you shake it. The fork in the road here was that she was either racially biased as fuck against black customers at the worst possible time, or handled the situation in the worst possible way that caused a PR nightmare for a big corporation. Both of those are bad.
I mean, you're right that it shouldn't go unsaid that these boys were huge assholes. They are, and they're getting dragged for it.
You just said that she was wrong and then suggested that she do exactly what you criticized her for.
What? Like I say the last similar thread I replied was about a black man who just wanted to enter his apartment and I wasn't defending the white woman there. You better start quoting posts.
Not at all. What I'm saying, and what she should have done, is refused them service and explained why. Full stop. Nothing else added.
The "pay first" freestyle is where she messed up. Honestly, that was odd even at the point of this ride where everyone thought the boys were telling the truth.
I read through a few pages not all of them. Again, you're all about the jobs. Though you did post initially about asking what the lady's end game was, but you never particularly seem to care about the obvious racism on display.
Like I said, you seem to care more about somebody losing their job than racism occurring. And I don't think I'm taking a leap in logic here considering you already said you wait until all the facts because outrage can cost somebody a job.
Now me personally, I'm fine with assuming that racism has occurred until proven otherwise. In this case I was proven otherwise. It does suck for that lady though.
He has a history of stealing shit. He has years of talking about on twitter. It isn't hard to tell why a lot of us who initially took the dudes side ended up switching. New info keeps on flowing in.
All we have are those videos, and the resurfaced tweets.
Only thing that would be an icing on the cake is an old FB post from the manager of her expressing that she hates black people...but you know. Theoreticals. This thread is full of it.
It's like shoplifting
Corporations would rather have people steal a few things than take a PR hit or worse, a liability hit if an employee gets hurt
Probably would have been even worse for her if that was recorded.
Please show any posts after the new tweets of people defending the group of people. Defending something that appears racist at first, is a completely reasonable take.
Even including the new tweets the manager still handled the situation poorly whatever you may think.
But please go on how people should not defend against actions that appear to be driven by race..
In the three videos I saw in the OP, staff other than the manager is interacting with them like they know whats up. I don't know. Obviously it's hard to know for sure just based on whats here, but I don't think this is a clear cut case of the manager being racist, and I don't think that she should have been let go personally.
Make the food and if they don't have money don't give it to them. That's policy at most places.
Not for some people, apparently.
Seriously, they can't fathom that the initial reaction to this was reasonable given how many of these incidents were filmed this year? Not to mention the day to day shit a lot of us experience, this looks normal.
Well, I guess not..shocking as that may be to some people.
It's all outrage culture
/s
Don't know about you, but I've never gotten myself into a situation where I would appear racist on video.