If you're getting deja vu from the title, the original Chipotle story isn't new. (here's the original ResetEra thread), but this write-up is a new analysis on internet vigilantism.
Only the night before, Moran was an unknown 23-year-old student in St. Paul, Minnesota. She had moved there from Southern California to attend college on a softball scholarship. Living alone in a new city, she worked at a Chipotle to make ends meet and attended a Lutheran church.
That morning, though, she discovered she had become someone else. Strangers were calling her nasty names on social media. Her photo was plastered across internet news sites. A video was circulating online, and she was its villain. In it, she could be seen refusing to serve a group of black men at the restaurant the previous evening.
Chipotle fired Moran after the video went viral. Soon after that, she would be vindicated. But while the internet mob moved on, she hasn't.
"Life is really difficult," she said. "Everything has changed."
She talks as if she's experiencing some digitally induced form of post-traumatic stress disorder. Mood swings, anxiety -- she sometimes recoils when someone tries to take a smartphone video or picture of her.
The incident was framed as a white person's humiliation of black men, but Moran is Mexican-American. Still, many people kept identifying her as white as her story spread.
Why didn't someone notice she wasn't white as the video rocketed around social media?
For the same reason so many people were quick to believe Jussie Smollett when the actor reported being attacked by two white men wearing Make American Great Again hats, said Joel Mathis, a columnist for The Week magazine.
It's called "confirmation bias" -- people are predisposed to uncritically accept stories that line up with preexisting beliefs, he says.