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May 9, 2018
3,600

If you're getting deja vu from the title, the original Chipotle story isn't new. (here's the original ResetEra thread), but this write-up is a new analysis on internet vigilantism.

Only the night before, Moran was an unknown 23-year-old student in St. Paul, Minnesota. She had moved there from Southern California to attend college on a softball scholarship. Living alone in a new city, she worked at a Chipotle to make ends meet and attended a Lutheran church.

That morning, though, she discovered she had become someone else. Strangers were calling her nasty names on social media. Her photo was plastered across internet news sites. A video was circulating online, and she was its villain. In it, she could be seen refusing to serve a group of black men at the restaurant the previous evening.

Chipotle fired Moran after the video went viral. Soon after that, she would be vindicated. But while the internet mob moved on, she hasn't.
"Life is really difficult," she said. "Everything has changed."

She talks as if she's experiencing some digitally induced form of post-traumatic stress disorder. Mood swings, anxiety -- she sometimes recoils when someone tries to take a smartphone video or picture of her.

The incident was framed as a white person's humiliation of black men, but Moran is Mexican-American. Still, many people kept identifying her as white as her story spread.

Why didn't someone notice she wasn't white as the video rocketed around social media?

For the same reason so many people were quick to believe Jussie Smollett when the actor reported being attacked by two white men wearing Make American Great Again hats, said Joel Mathis, a columnist for The Week magazine.

It's called "confirmation bias" -- people are predisposed to uncritically accept stories that line up with preexisting beliefs, he says.
 

game-biz

Member
Oct 25, 2017
4,728
"It's called "confirmation bias" -- people are predisposed to uncritically accept stories that line up with preexisting beliefs, he says."

Yep, that about says it.
 

sleepnaught

Banned
Oct 26, 2017
4,538
Very sad story. I remember catching a lot of shit in that thread(and banned) for pointing out the obvious issues in the original story. It was clear from the get go there was more to the story but no one was interested in hearing it. Boy did they look foolish.
 
Last edited:
Oct 25, 2017
10,449
Man I already don't like it when people on here make knee jerk reactions to stories we barely know the whole of but I'll chalk it up to people being angry at the state of things as they are, and frankly we probably don't really impact people's real lives that much

But if you step it up to this?
As her video made the rounds on social media, people started stalking Moran on social media. They left messages.
"I hope you never get another job."
"You racist bitch."
"You dumb whore."
You are in the wrong, point blank
 
Apr 21, 2018
6,969
Why is it she didn't serve them? I'm confused here.

EDIT - found it

Moran recognized two of them. Only two days before, she said, their credit cards had been declined when they lined up to pay. She had also been warned about them not paying before, and seen video footage of them "dining and dashing."They had ordered their food in the takeout line, given the cashier a credit card, then dashed with their food after the card was declined.
 

Reinhard

Member
Oct 27, 2017
6,611
Very sad story. I remember catching a lot of shit in that thread(and banned) for pointing out the obvious holes in the original story. It was clear from the get go there was more to the story but no one was interested in hearing it. Boy did they look foolish.

Yep, Era is so guilty of confirmation bias all the time. Immediate to say everyone is guilty without any evidence that would actually hold up in a court of law. It is also a case of Schadenfreude, people can't wait to see others fired/lives ruined, again without any evidence other than some social media story that can easily be made up/manipulated to look like something it isn't.
 

Ketch

Member
Oct 25, 2017
2,292
It's kind of scary how demonized critical thinking has become. Grab you pitch fork ASAP before you get stabbed by the person next to you
 

RedStep

Avenger
Oct 27, 2017
2,652
Hoping the attention on this phenomenon will help temper it. We know the boogeymen, they're right in front of us. We don't need to find new ones to our sides on a daily basis.
 

AztecComplex

Banned
Oct 25, 2017
10,371
So why was she vindicated then? Not everyone is familiar with her story.

And boy does Era is quick to judge here too sometimes.
 

sleepnaught

Banned
Oct 26, 2017
4,538
I read the article but can't seem to find 'the original story'.

Why is it she didn't serve them? I'm confused here.
The group that came in had a history of dine and dashing. She recognized them and told them they had to pay first before she would make their food. They recorded a video claiming she only did this because they were black. Video went viral, Chipotle succumbed to social media pressure and fired her. A day or two later, it was found out this guy's Twitter history is full of dine and dashing. They ended up apologizing and rehiring her iirc.
 

Euler.L.

Alt account
Banned
Mar 29, 2019
906
The problem with all that internet is that people can't wait a little bit to get a full picture for such cases.
 

PHOENIXZERO

Member
Oct 29, 2017
12,109
What I remember most is when this all came to light we still had some posters continue to doubling down on how they weren't wrong.
 
Apr 21, 2018
6,969
The group that came in had a history of dine and dashing. She recognized them and told them they had to pay first before she would make their food. They recorded a video claiming she only did this because they were black. Video went viral, Chipotle succumbed to social media pressure and fired her. A day or two later, it was found out this guy's Twitter history is full of dine and dashing. They ended up apologizing and rehiring her iirc.

Because they came into the restraunt to order and would steal the food before paying. They'd done it multiple times at multiple stores and bragged about it on social media.


Thanks.

Scumbags huh. And to make it about race is so disingenuous to everyone who has suffered an endured true racism and discrimination.
 

Cordy

Member
Oct 25, 2017
15,362
"It's called "confirmation bias" -- people are predisposed to uncritically accept stories that line up with preexisting beliefs, he says."

Yep, that about says it.
Yep, Era is so guilty of confirmation bias all the time. Immediate to say everyone is guilty without any evidence that would actually hold up in a court of law. It is also a case of Schadenfreude, people can't wait to see others fired/lives ruined, again without any evidence other than some social media story that can easily be made up/manipulated to look like something it isn't.
And boy does Era is quick to judge here too sometimes.
Yep to all of this. People also try to categorize those who don't join their judgement as horrible people off rip even if people wanna wait for more confirmation. Even if they have legit reasons too. Its sad.

That's the main reason I mostly stay on the gaming side. Its silly.
 

DopeyFish

Member
Oct 25, 2017
10,796
So why was she vindicated then? Not everyone is familiar with her story.

And boy does Era is quick to judge here too sometimes.

because the internet mob also looked into it and found their twitter account where they were publicly announcing their dine and dashing

also stood up for the employee from chipotle iirc in order to get her job back
 
Oct 25, 2017
2,333
The group that came in had a history of dine and dashing. She recognized them and told them they had to pay first before she would make their food. They recorded a video claiming she only did this because they were black. Video went viral, Chipotle succumbed to social media pressure and fired her. A day or two later, it was found out this guy's Twitter history is full of dine and dashing. They ended up apologizing and rehiring her iirc.

Chipotle offered to rehire her but, quoting from the article:

Moran, however, didn't accept Chipotle's offer. She said strangers believed in her more than her former employer.

"They discovered the truth before my own company did," she says.

When contacted about the incident, Chipotle spokeswoman Laurie Schalow emailed CNN: "Our former manager did not accept an offer for reinstatement. We won't be commenting further on this matter."

Moran has moved back to Los Angeles to live with her family. And she's back in the restaurant business, working part time while studying to sell life and health insurance.
 

DigitalOp

Member
Nov 16, 2017
9,293
The blacks pulled a fast one here, guess we now know racism is a facade and over-exaggerated.

Treat every occurance with complete skepticism moving forward
 

Dekuman

Member
Oct 27, 2017
19,026
Wasn't there a thread here with the same outcome (claims of racism changing after video and more information came out) or am I confusing the situation.

edit: nvm link is in OP
 

Neece

Member
Oct 27, 2017
9,203
What I remember most is when this all came to light we still had some posters continue to doubling down on how they weren't wrong.
This is one of the larger problems at play. The refusal to learn from it and do better. Instead doubling down and demonizing everyone that didn't immediately join in as acting in bad faith, or whatever.
 

Geode

Member
Oct 27, 2017
4,476
Very sad story. I remember catching a lot of shit in that thread(and banned) for pointing out the obvious issues in the original story. It was clear from the get go there was more to the story but no one was interested in hearing it. Boy did they look foolish.

Yeah, this is why I don't bother posting in acusation threads anymore. If you don't immediately hop on the bandwagon then you're risking a ban. Anyway, I'm glad the girl was vindicated. It would have sucked going through life with people recognizing you as racist when it wasn't true.
 

Deleted member 54469

User requested account closure
Member
Mar 4, 2019
320
really fucked up story, and the confirmation bias statement pretty much tells it all. i mean we're in a news of shoot first ask questions later, including with the media.

on another note though.. so uh.. hispanic people can't be racist towards black people? i really don't get this notion that only white people can be racist lol. i'm saying this as someone who's mixed and both hispanic and black as well. CNN kinda tried to pull the "...she wasn't even white!" card as if only white people can kick black people out of their restaurants? and to add, it's not like if she was white she's immediately guilty either?
 
Oct 25, 2017
10,449
You know it's funny looking at the last pages of the original thread there are people there saying, "Oh well she got fired momentarily and rehired, no big deal, the internet mob fixed this shit"

People need to read this story that this poor lady went through a lot worse than that
 

Euler.L.

Alt account
Banned
Mar 29, 2019
906
really fucked up story, and the confirmation bias statement pretty much tells it all. i mean we're in a news of shoot first ask questions later, including with the media.

on another note though.. so uh.. hispanic people can't be racist towards black people? i really don't get this notion that only white people can be racist lol. i'm saying this as someone who's mixed and both hispanic and black as well. CNN kinda tried to pull the "...she wasn't even white!" card as if only white people can kick black people out of their restaurants?

The problem was the framing. With the white racist lady framing you are etablishing a powerful narrative which the internet mob will use to justify its actions.
 

Dalek

Member
Oct 25, 2017
38,994
Wow. Pretty alarming that people in the original thread got banned and it ended up being true.
 

DigitalOp

Member
Nov 16, 2017
9,293
And here we go again. It's not about racism but about internet mob mentality.

The original details were that they were denied service for no reason

But let's expect people to know the past, present, and future of every reported instance.

People found out the kids were being fughazi and rightly called em out.
 

marrec

Banned
Oct 26, 2017
6,775
The blacks pulled a fast one here, guess we now know racism is a facade and over-exaggerated.

Treat every occurance with complete skepticism moving forward

I mean, you should apply a bit of skepticism to everything you read without direct confirmation.

When did skepticism become a bad word?
 
Oct 25, 2017
2,333
really fucked up story, and the confirmation bias statement pretty much tells it all. i mean we're in a news of shoot first ask questions later, including with the media.

on another note though.. so uh.. hispanic people can't be racist towards black people? i really don't get this notion that only white people can be racist lol. i'm saying this as someone who's mixed and both hispanic and black as well. CNN kinda tried to pull the "...she wasn't even white!" card as if only white people can kick black people out of their restaurants? and to add, it's not like if she was white she's immediately guilty either?

Read the section of the article that deals with that again:

There were obvious holes, though, in the emerging online narrative. Start with a basic question Perez asked after she noticed the way people kept referring to her sister in online discussions.

"When they said 'racist white woman,' I was like, 'My sister is not white,'" Perez said. "I was just so confused."

The incident was framed as a white person's humiliation of black men, but Moran is Mexican-American. Still, many people kept identifying her as white as her story spread.

Why didn't someone notice she wasn't white as the video rocketed around social media?

The context here is not that only white people can kick black people out of restaurants, but that Ms. Moran was being identified as white, instead of Mexican-American, in the online discourse surrounding the viral video.
 

Deleted member 54469

User requested account closure
Member
Mar 4, 2019
320
The problem was the framing. With the white racist lady framing you are etablishing a powerful narrative which the internet mob will use to justify its action.

oh trust me i know lol. it's an easy story. it's just annoying how even now they're trying to angle it a certain way even after the story was bullshit.
 

BDS

Banned
Oct 25, 2017
13,845
Can someone who works in fast food tell me what the proper way to de-escalate and resolve this situation was? As someone who worked in retail customer service for several years, I felt like the Chipotle employees handled the situation very poorly by retail standards, but I also know that fast food restaurants don't have on-site security that can escort people out the way that big retailers do. So I don't know what the proper way to resolve the situation was.

I do know that accusing someone of being a thief -- even if you are 10000% positive they are -- is a really terrible way of de-escalating a situation because it resolves literally nothing while making the other person more agitated.
 

Euler.L.

Alt account
Banned
Mar 29, 2019
906
The original details were that they were denied service for no reason

But let's expect people to know the past, present, and future of every reported instance.

People found out the kids were being fughazi and rightly called em out.

Just looking at the original thread. We had the tweets about the group of men having a history of stealing food at page 3 (50 posts). So you can stop defending internet mob mentality.
 

DigitalOp

Member
Nov 16, 2017
9,293
I mean, you should apply a bit of skepticism to everything you read without direct confirmation.

When did skepticism become a bad word?

That allows racism to have room to propagate.

We've been through far too much to be skeptical about claims of racism.

Take every false report of racism ever made and it's absolutely dwarfed by valid credible accounts.
 

Sykdom

Banned
Feb 12, 2019
993
California
Its not racism if they are criminals, in California they won't even call the cops unless its over 100 dollars so what is a minimum wage worker supposed to do?
 

RedMercury

Blue Venus
Member
Dec 24, 2017
17,677
Why is there a picture of BBQ Becky in the article? That's one of the times people got it right. I think trying to tie this into that is kind of shitty if you're framing it as there being a problem with people being falsely accused of racism on social media, when the reality is 9 times out of ten the people probably are racist. If I remember right, the reason this woman was fired was because she didn't follow protocol by asking people to pay before they got their food, not because of racism accusations, though of course the video was the catalyst for that.
 

NoRéN

Banned
Oct 26, 2017
2,623
For the same reason so many people were quick to believe Jussie Smollett when the actor reported being attacked by two white men wearing Make American Great Again hats, said Joel Mathis, a columnist for The Week magazine.

It's called "confirmation bias" -- people are predisposed to uncritically accept stories that line up with preexisting beliefs, he says.

Where's that Trevor Noah commercial segment when you need it.
 

sleepnaught

Banned
Oct 26, 2017
4,538
The original details were that they were denied service for no reason

But let's expect people to know the past, present, and future of every reported instance.

People found out the kids were being fughazi and rightly called em out.
I don't want to relitigate the situation again, but that's not true. The manager even alluded to their history of not paying for food in the video. Chipotle's own investigation stated her reasoning was because she thought these were the same group that didn't pay for food at an earlier date. Their own public statement never denied these were the same people and that was the most telling part. Chipotle instead simply said, regardless whether or not these were the same individuals, she should have just made food first as that was company policy. She was fire because she broke that policy. All it takes is a smidgen of critical thinking to determine there was more to the story.
 
Oct 25, 2017
11,191
Seeing this all for the first time. Shitty.

Very sad story. I remember catching a lot of shit in that thread(and banned) for pointing out the obvious issues in the original story. It was clear from the get go there was more to the story but no one was interested in hearing it. Boy did they look foolish.
No, you were banned for saying "outraged just to be outraged" and you deserved it.

Otherwise your position was defensible.

Edit--also it's been several months so maybe tone down the victory lap
 

Reinhard

Member
Oct 27, 2017
6,611
Can someone who works in fast food tell me what the proper way to de-escalate and resolve this situation was? As someone who worked in retail customer service for several years, I felt like the Chipotle employees handled the situation very poorly by retail standards, but I also know that fast food restaurants don't have on-site security that can escort people out the way that big retailers do. So I don't know what the proper way to resolve the situation was.

I do know that accusing someone of being a thief -- even if you are 10000% positive they are -- is a really terrible way of de-escalating a situation because it resolves literally nothing while making the other person more agitated.
She handled it properly for known dine and dashers, the only other recourse was to ban them from the restaurant completely. The problem is unlike retail, once they consume the product it is stolen and can't be returned. Unless someone demands that they regurgitate all the food after not paying....
 

DigitalOp

Member
Nov 16, 2017
9,293
Just looking at the original thread. We had the tweets about the group of men having a history of stealing food at page 3 (50 posts). So you can stop defending internet mob mentality.

And did people call them out after it was mentioned?

When the tweets emerge isn't relevant, its how people react afterwards with the new information. But of course you ignore my point to paint a narrative.

People are going to react to what information they have at the time.
 

Euler.L.

Alt account
Banned
Mar 29, 2019
906
And did people call them out after it was mentioned?

When the tweets emerge isn't relevant, its how people react afterwards with the new information. But of course you ignore my point to paint a narrative.

People are going to react to what information they have at the time.

You have no point. That's the problem.

Being critical about the information and the lack of information in such cases is neither racism nor racism enabling behavior.
 

Ryu_Ken

Member
Oct 30, 2017
1,783
"It's called "confirmation bias" -- people are predisposed to uncritically accept stories that line up with preexisting beliefs, he says."

Yep, that about says it.
Indeed and this place is the worst for it.
Yep, Era is so guilty of confirmation bias all the time. Immediate to say everyone is guilty without any evidence that would actually hold up in a court of law. It is also a case of Schadenfreude, people can't wait to see others fired/lives ruined, again without any evidence other than some social media story that can easily be made up/manipulated to look like something it isn't.
Glad I'm not the only person who that sees this. It's sad really how quick some people are to believe something just because it's been posted on the internet.
And boy does Era is quick to judge here too sometimes.

Only sometimes? 99.9% of the time more like.
 

marrec

Banned
Oct 26, 2017
6,775
That allows racism to have room to propagate.

We've been through far too much to be skeptical about claims of racism.

Take every false report of racism ever made and it's absolutely dwarfed by valid credible accounts.

Skepticism doesn't have anything to do with racism. You can be properly skeptical while still believing stories of racism don't be ridiculous.
 

BDS

Banned
Oct 25, 2017
13,845
She handled it properly for known dine and dashers, the only other recourse was to ban them from the restaurant completely. The problem is unlike retail, once they consume the product it is stolen and can't be returned. Unless someone demands that they regurgitate all the food after not paying....

Could they also go ahead and make the food, allow them to take it, and then take down the license plate number and report it to the police with other documentation like the record of bounced credit card transactions? This is similar to the practice at a lot of retailers.

You can't get the food back, but many retailers never get stolen merchandise back either. The point is to have the perpetrator apprehended so they can't rob people again, not necessarily to get the stolen items back.
 

Aaron

I’m seeing double here!
Member
Oct 25, 2017
18,077
Minneapolis
Can someone who works in fast food tell me what the proper way to de-escalate and resolve this situation was? As someone who worked in retail customer service for several years, I felt like the Chipotle employees handled the situation very poorly by retail standards, but I also know that fast food restaurants don't have on-site security that can escort people out the way that big retailers do. So I don't know what the proper way to resolve the situation was.

I do know that accusing someone of being a thief -- even if you are 10000% positive they are -- is a really terrible way of de-escalating a situation because it resolves literally nothing while making the other person more agitated.
Well sure, but what else can you do? Let them keep stiffing you?

There's not really a good way to "de-escalate" the situation. He already escalated the situation by coming in multiple times and stealing.

The manager here did nothing wrong. You wanna see a de-escalation gone wrong, check out that McDonald's video where that old white dude picks a fight with some black teenagers and then pulls out a gun.
 
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