I agree with a lot of the points raised in the video, and feel like I've seen many examples of the behaviour she describes play out before my own eyes in online spaces. I also see that the whole thing might simply read as roundly self serving, and omitting of important context that might serve to counter her positions.
I also understand that as a cis, hetero, white, middle class male living a comparatively carefree life in the first world that I will never, ever truly understand exactly what the alleged affronts Natalie has made to NB people's identities feel like to be on the receiving end of. I also know that when I look at those affronts, I am not seeing them through the eyes of the aggrieved, and I most definitely will never comprehend the intensity of the offending content that I do perceive. Additionally, I'll simply never perceive a great deal more subtly coded affronts that only marginalised communities will be privy to, and that's of course with respect to all of media, not Natalie alone.
There is a message here that I nonetheless feel the need to suggest is important, though, in that automatic and effusive attacks against people guilty of expressing hurtful opinions or who otherwise err in the public eye does not necessarily contribute to progress. Plenty of people are more than worthy of effective exile, but narrowing my focus down to one aspect of cancel culture as it is known, I don't see the value in ostracising everyone who makes a mistake, be that mistake undeniable, or a nuanced matter of perspective. By all means, call out the unrepentant abusers who believe themselves to be above repercussions. But if you believe in personal development, debate, and redemption, surely we can't ascribe wholesale to an attitude of us versus them. Surely some of the same people who can't abide these sorts of transgressions feel that it is better to rehabilitate than to punish?
Again, I do get that my perspective is limited. The only slurs I have ever been on the receiving end of have been speciously applied, and even when I have been sexually harassed or assaulted a lifetime of security in my identity and physical safety have allowed me to brush those events off as more humorous than hurtful. I can never truly see things through your eyes, but I want to listen and absorb as much as I possibly can, and contribute to your complete acceptance in whatever way is possible for someone in my position.
I will not put the onus on the marginalised to couch their frustrations and hurt when they have lived an entire lifetime experiencing bigotry, rejection, and violence that I never have myself. I can accept that hurtful actions from supposed allies may incense you in ways that I am privileged to be able to consider in part inconsequential to the cause. So I know that I may ultimately be in the wrong here, I do. But from this privileged perspective I am so, so lucky to have been gifted through no achievement of my own, I do see that there is a tendency in progressive circles to immediately shun those who express something disagreeable, and I do agree with Natalie here that the volume and degree of response we sometimes see can be more harmful than helpful.