I always thought this was pretty obvious. Microsoft is essentially going to treat Xbox as an extension of their fundamental business philosophy. They see gaming as a highly valuable sector and therefore will invest heavily in acquiring the highest number of consumers across the highest number of platforms in order to achieve the greatest revenue. It is a highly mathematical game for them and that's why we saw this pricing fiasco occur. It is good for the consumer that they are responsive to criticisms from consumers. Now, there are barriers to this strategy. One of the biggest ones is PlayStation, who have built a formidable brand that intrinsically generates greater interest in consumers. To avoid having to deal with a gaming goliath the old-fashioned way, Microsoft is pursuing a path of accessibility. Xbox is not strictly a premium brand that requires consumers to invest hundreds of dollars to play the greatest games from them. You can spend 15 dollars a month and use your phone to play Halo Infinite. They are actively building an infrastructure in which consumers can access Xbox content by however they want. PlayStation does not have that luxury (yet.) but they do have the benefit of having the world's most wanted gaming console on the market, next to the Switch. In addition, PlayStation has found themselves in a very comfortable position as far as exclusive content, being compelling enough for consumers to willingly spend upwards of 500 dollars to play their biggest first-party releases.
In case it hasn't been clear already, these two companies are radically different despite sharing the same pursuit. Microsoft's platform agnosticism allows them to be as welcoming to consumers from a financial standpoint. Sony's more rigid platform philosophy allows them to dedicate even more resources to ensure their games and services are of the utmost quality for those on either PS4 or PS5. Microsoft's game is accessibility. Sony's game is sustainability. Sony could of course build their own Game Pass equivalent, but that is clearly not necessary right now. Microsoft on the other hand does not want to rely on their consoles alone and instead invest into a more universal platform, substantiated by third-party companies like Ubisoft embracing cross-platform gaming.
In case it hasn't been clear already, these two companies are radically different despite sharing the same pursuit. Microsoft's platform agnosticism allows them to be as welcoming to consumers from a financial standpoint. Sony's more rigid platform philosophy allows them to dedicate even more resources to ensure their games and services are of the utmost quality for those on either PS4 or PS5. Microsoft's game is accessibility. Sony's game is sustainability. Sony could of course build their own Game Pass equivalent, but that is clearly not necessary right now. Microsoft on the other hand does not want to rely on their consoles alone and instead invest into a more universal platform, substantiated by third-party companies like Ubisoft embracing cross-platform gaming.