UPDATE: User JaseC provided a solution that worked for me (see threadmark).
Control disappeared from my account. I pre-purchased (via EGS when it was discounted by 10 EUR) because I thought "how bad can EGS be, give them a chance.".
On Tuesday noon I opened a support ticket. The answer came within an hour. I wrote from the same mail my account is associated with:
I told them I purchased it directly through EGS and provided them even the transaction number/order ID. Then they replied:
When I go to my library, I see an empty space/distorted graphics between last B and first D initial titled games, indicating that where C (as in CONTROL) should be is nothing. The store says I own the game when I hover over the purchase button yet I can't install it.
Having legitimate bought something and not being able to access it... hasn't happened to me on Steam in 11 years of using Steam, but EGS somehow managed to pull that stunt off within just two months.
What the fuck!?
Never buy anything from that store.
Control disappeared from my account. I pre-purchased (via EGS when it was discounted by 10 EUR) because I thought "how bad can EGS be, give them a chance.".
On Tuesday noon I opened a support ticket. The answer came within an hour. I wrote from the same mail my account is associated with:
After providing all the details they send an email verification to my email address, I did how I've been told. Then they replied:We have tried to locate the account using this mail yet we are unable to come up with any. Worry not we can still locate the right one by allowing us to have the information below:
1. Email address associated with your Epic Games account
2. Current Epic Games account display name
3. First and last names of Epic Games account holder
4. External account currently connected to your Epic Games account, if applicable.
--This includes Google, Facebook, Twitch, PSN, Xbox, and Switch accounts.
--Include the platform AND display name of any external accounts.
Once you provide the requested information, we'll be investigating right away.
We believe you indeed pre-purchase the Cotrol and we are unable to see it to the account under EMAIL. Worry not, we can still look into its entitlements, by means of providing the merchant where you purchase the game and code as well.
I told them I purchased it directly through EGS and provided them even the transaction number/order ID. Then they replied:
I tried to forward the email receipt I could send to my mail via order history at EGS, but they couldn't see it and told me so. I re-sent an actual image taken from that email receipt right away and... got no response. A few hours later I sent another email telling them that I sent an image. Still no response as of this moment.Thank you so much for providing the Order ID.
For us to validate this further, may we ask for a copy of the billing statement you have with the purchase?
When I go to my library, I see an empty space/distorted graphics between last B and first D initial titled games, indicating that where C (as in CONTROL) should be is nothing. The store says I own the game when I hover over the purchase button yet I can't install it.
Having legitimate bought something and not being able to access it... hasn't happened to me on Steam in 11 years of using Steam, but EGS somehow managed to pull that stunt off within just two months.
What the fuck!?
Never buy anything from that store.
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