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MoviePass Discussion
- Thread starter CyReN
- Start date
Article discussing people getting membership killed, interview with CEO
http://www.businessinsider.com/moviepass-ceo-explains-why-accounts-were-terminated-2018-2
http://www.businessinsider.com/moviepass-ceo-explains-why-accounts-were-terminated-2018-2
God I hate the new app. Like, I don't care if it looks cooler and has a slick map if it's a janky unresponsive mess when I'm standing at the theater trying to reserve my ticket.
Anyone have any issues with innacurate GPS using Iphone X? Was at the theater yesterday and it prevented my gf from checking in, ended up going home.
The new one has worked better than the old one for me (so far).
This is something new, and unwelcome...
MoviePass doesn't work for Red Sparrow today. This is for regular, 2D, non-premium screenings.
I saw this way too late, but yes.
MoviePass doesn't work for Red Sparrow today. This is for regular, 2D, non-premium screenings.
I saw this way too late, but yes.
What do you mean? It doesn't work at your theater or they've blocked the movie from being eligible for moviepass at all theaters?
Checking reddit for more info and it seems like they're bringing back the "take a photo of your ticket stub" again? Really? Ugh.
And now I see the reports that Red Sparrow is unavailable for some regions. Sets a terrible, terrible precedent for this service, not that I was going to see Red Sparrow anyway. Was this at the studio's request, or is this trying to prove some kind of point to them?
I don't know how widespread it is but the movie is blocked where I am. (the northern exurbs of San Diego)
I saw that red sparrow was a higher price at one theater for a normal showing near me so it wouldn't work. I'll just watch it another day.
In other news, they are once again requiring a photo of your ticket stub before you can purchase your next ticket. Hoping that isn't going to be super annoying.
MoviePass sent out a new email saying people will be required to take photos of their ticket stubs after purchase and will not be able to buy a new ticket until that's done
Feels like this is the beginning of the end, making users go through complicated and silly hoops like this while not really preventing anything - just take your ticket to the attendant and switch it for another one, MoviePass has accomplished absolutely nothing but make buying a ticket a much longer process. I'd be surprised if MoviePass is still a functioning business now in 6 months.
MoviePass email said:
Feels like this is the beginning of the end, making users go through complicated and silly hoops like this while not really preventing anything - just take your ticket to the attendant and switch it for another one, MoviePass has accomplished absolutely nothing but make buying a ticket a much longer process. I'd be surprised if MoviePass is still a functioning business now in 6 months.
Love the stub idea. Anyone abusing this should be kicked off. I want it to stick around for as long as possible.
Please Moviepass, DO hurt 'em.
Please Moviepass, DO hurt 'em.
I don't mind it in theory, but it's just one more potential point of failure.
Yeah, this. I realize this is just re-enabling a "feature" they had prior, so in theory the implementation should be relatively straight forward, but their abysmal customer service combined with their iffy app technology makes me hesitant. I mean if they can't keep the servers up during prime time movie hours (and apparently the service just went down 10 minutes ago or so), how much worse is it going to be with every single user uploading photos via the app to whatever backend service they choose?
And if the app is blocking you from doing anything until you upload a ticket, and it's bugged and you can't contact customer service, well, good luck.
Yep. My girlfriend and I each have a pass, we see just a few movies per month, and we only buy tickets for ourselves. It's not sustainable with people getting greedy and buying multiple tickets for the same future show and I don't want them ruining it for us.
I mean, honestly, it's not sustainable period, I don't care what the CEO says. But they will certainly bleed through money a lot slower without rampant abuse.
You call support and they quiz you about the movie to unlock your account.
/s
It's not pushed to the store yet. They have to add camera permissions, so I don't think they can side load that.
When did they have this feature previously? I've been a subscriber for over 5 years, this has never been a component. Unless it was part of the voucher system before they rolled out the cards? Wasn't a member then.
Take the picture immediately after purchase. It'll quickly become a habit.
All of this being said, I never got an email talking about this addition, nor did I see any issues with Red Sparrow showings tonight. I guess they've got some programs in testing.
At least for me, I think my local theater had the wrong price for the showing as the other few nearby had the normal ticket price.
Yea I feel before the big summer movies come out there will be significant changes
No e-mail here, either. I'm fine with taking a picture of the stub if it helps curb abuse. Come to think I haven't even updated to the newer version of the app yet, since it seemed there were some bugs last week.
The only issue I actually have with MP isn't with MP itself. It's the stigma. I only see movies I'm interested in, anywhere from 6-9 per month. I split my visits between the two theaters in my area, maybe going to each place once in a weekend. You can see the disgust in someone's face when they recognize a MP user or see that bright red card. Maybe it's because I don't buy snacks and popcorn? One of the theaters has e-reservations which is nice, but now they're saying they want to see my reservation code in the app (I usually write it down on paper and print the ticket at a kiosk instead of standing in line during busy evenings). Theaters are in their right to do as they wish but I'm not sure how a person could even cheat the system or create fake reservation codes from within the MP app.
Anyway, if MP dies I'll be sad to not see all the new movies as they come but another part of me will be relieved. No, I'm not being forced to go to the theater, but while I love the theatrical experience actually going to the theater has become increasingly awkward.
The only issue I actually have with MP isn't with MP itself. It's the stigma. I only see movies I'm interested in, anywhere from 6-9 per month. I split my visits between the two theaters in my area, maybe going to each place once in a weekend. You can see the disgust in someone's face when they recognize a MP user or see that bright red card. Maybe it's because I don't buy snacks and popcorn? One of the theaters has e-reservations which is nice, but now they're saying they want to see my reservation code in the app (I usually write it down on paper and print the ticket at a kiosk instead of standing in line during busy evenings). Theaters are in their right to do as they wish but I'm not sure how a person could even cheat the system or create fake reservation codes from within the MP app.
Anyway, if MP dies I'll be sad to not see all the new movies as they come but another part of me will be relieved. No, I'm not being forced to go to the theater, but while I love the theatrical experience actually going to the theater has become increasingly awkward.
I don't know why it feels like that to you. I was in line with like 3 other people that had moviepass. I think it has issues so some people are just impatient and roll their eyes.
I typically don't buy any snacks but since I started using movie pass I spend a decent amount on popcorn and overpriced drinks.
Are the theatres losing money? Isn't moviepass paying them still?
Are you sure you're not imagining it, though (or maybe those employees have the same look for everyone)? Because I can't see how movie pass affects the employees at all, besides maybe more work for them if more people are going to movies, and if that's the case they just hate their job.
From the standpoint of a major chain, I can see why they consider them a threat, but in the short term they're still getting money, regardless of whether you buy concessions or not; it's not like you were going to go to the theater 6-9 times a month without the pass.
From the standpoint of a major chain, I can see why they consider them a threat, but in the short term they're still getting money, regardless of whether you buy concessions or not; it's not like you were going to go to the theater 6-9 times a month without the pass.
I live in the land of cynicism (NYC) and have only had positive reactions to MP in the years I've used it! Even when AMC was stomping around a bit.
Haven't gotten that email yet, but it does sorta seem like MoviePass is in panic mode lately. Pretty much everything they've done this calendar year has been some kind of cost-cutting or loss prevention measure. Banning the most highly trafficked AMC theaters, banning users, forcing annual subs so they get $100 upfront rather than $10, now requiring ticket stub photos.
I feel like it's only a matter of time before they bring back tiered pricing.
I feel like it's only a matter of time before they bring back tiered pricing.
...pretty sure. It's almost as if different people can have different experiences with things. ;)
You're right, there's no apparent reason for theaters to dislike MP for bringing them more business. Yet AMC's grumbling about MP is well-known, and one of my theaters is AMC. The other theater is weird - for example, I was picking up tickets from the counter once and the manager was helping me. She was polite and smiling, then after entering the reservation number asked me if it was from MP. I said yes, then she stopped smiling and handed me my ticket without saying anything like they usually do ("You're in theater 5. Enjoy the show."). It's just been a number of awkward exchanges such as that, which puzzles me because it's not like I go every day or overuse the service.
I think it's mainly because I don't buy overpriced junk food like other regular moviegoers. So, the theaters might see people like me as freeloaders who are getting super cheap tickets but not actually supporting the theater with concession purchases. It may sound strange but people can be weird sometimes.
This image best summarizes my MP experience:
I think you overestimate how many people try to undermine the system by swapping tickets at the customer service desk or box office. This will only affect a small demographic who feels the need to abuse an already extremely affordable service for people who like going to movie theaters more than once a month in order to see a special viewing, or 3D/Imax film for cheap. Won't affect me. I have already gotten my moneys worth out of an annual subscription in the 3 months i've had it, and in the very unlikely scenario MoviePass DOES fail in 6 months time, I will be more than happy to have gotten to value I have out of it.
Maybe it's my area in California, but I still can't see Red Sparrow today at all. it's very weird...
Edit: okay must be some sort of app glitch as when I look at it by selecting a theater it says the movie isn't supported but if I select like new movies in recent releases it'll show nearby theaters and their time and I can check in fine...
Edit: okay must be some sort of app glitch as when I look at it by selecting a theater it says the movie isn't supported but if I select like new movies in recent releases it'll show nearby theaters and their time and I can check in fine...
I didn't read it too carefully, but aren't you taking a picture of your stub, not the full ticket (ie: only the part that's left once you've entered the theater)? That's actually a decent way of doing it, since it's a much bigger hassle to take your stub and go get another ticket. If it's just the full ticket, then yeah, easily returned.
This is ON POINT. I've been to so many empty theaters with my MoviePass. Can't stop, won't stop!...pretty sure. It's almost as if different people can have different experiences with things. ;)
You're right, there's no apparent reason for theaters to dislike MP for bringing them more business. Yet AMC's grumbling about MP is well-known, and one of my theaters is AMC. The other theater is weird - for example, I was picking up tickets from the counter once and the manager was helping me. She was polite and smiling, then after entering the reservation number asked me if it was from MP. I said yes, then she stopped smiling and handed me my ticket without saying anything like they usually do ("You're in theater 5. Enjoy the show."). It's just been a number of awkward exchanges such as that, which puzzles me because it's not like I go every day or overuse the service.
I think it's mainly because I don't buy overpriced junk food like other regular moviegoers. So, the theaters might see people like me as freeloaders who are getting super cheap tickets but not actually supporting the theater with concession purchases. It may sound strange but people can be weird sometimes.
This image best summarizes my MP experience:
Well, if the stub thing is true, I guess that means no more buying tickets for showings in the future. It's such a first world problem, but going to the theater just before a movie starts (like MP kind of requires you to do) instead of buying in advance is a pain when most showings in my area these days are reserved seating. If you don't buy the tickets hours or sometimes days in advance, most of the non-shitty seats are taken. And there are no e-ticket theaters in my area, so that's out of the question.
I know it's gaming the system, but I don't really see why it's such a problem if I'm actually seeing the movie I checked into. Even if they let you buy tickets for the following day only, it'd be perfect.
I know it's gaming the system, but I don't really see why it's such a problem if I'm actually seeing the movie I checked into. Even if they let you buy tickets for the following day only, it'd be perfect.
Fuck, really?
I just wanted to take my friends to Infinity War by saving up daily tickets for a week.
UGH.
I'd consider my offense the most chaotic neutral of them all, but okay.
I just wanted to take my friends to Infinity War by saving up daily tickets for a week.
UGH.
I'd consider my offense the most chaotic neutral of them all, but okay.
If the stub you have is recent, like for a showing that just started, you can usually return it at Customer service for a return ticket
It's a problem because of this:
Even if you only do the next day, you can still get two people in. If they wanted to do that they should have a system where buying tomorrow's ticket takes up both today and tomorrow's allotment.