First-world problem warning: this threatd contains a healthy dose of consumer entitlement. If you're allergic, turn back now.
A couple of months ago, I posted about my Switch experiencing SD card issues. After some research, I concluded that the SD reader was busted.
A few weeks ago, and after Nintendo Support resumed business, I called their line to report the issue. The rep confirmed that my Switch is still under warranty and that the repair service would free of charge. At that point, sending my device sounded like a no-brainer, yet I still didn't waste any time expressing (at least twice) my deep concern about potentially losing my Animal Crossing progress. I've logged 200+ hours into the game, and as some of you may remember, Nintendo decided to not support the game with Cloud Saves. The rep gave me the usual "I understand your concern" and offered a generic "it shouldn't be a problem." I honestly don't hold a grudge against that person, as they were doing their job and probably following a script.
A few days later, I received the return label and shipped my device, and today I finally got it back. When I opened the box, I instantly realized that they exchanged my Switch (the invoice cited the exchange and Serial In & Out numbers). I thought to myself "that's okay, they hopefully performed a system data transfer." But then I found Nintendo's "post-repair instructions," and the following checkbox was checked: "Due to the malfunction, we were unable to recover any data." My heart fucking sank. I booted the console, and sure enough, it greeted me with the first-time initialization process.
The device was wiped clean, and I lost all my AC progress. I'm, like, *beyond* pissed at this point. I can't get myself to restart the game from scratch. The game is useless to me now.
My main complaints can be summarized as:
A couple of months ago, I posted about my Switch experiencing SD card issues. After some research, I concluded that the SD reader was busted.
A few weeks ago, and after Nintendo Support resumed business, I called their line to report the issue. The rep confirmed that my Switch is still under warranty and that the repair service would free of charge. At that point, sending my device sounded like a no-brainer, yet I still didn't waste any time expressing (at least twice) my deep concern about potentially losing my Animal Crossing progress. I've logged 200+ hours into the game, and as some of you may remember, Nintendo decided to not support the game with Cloud Saves. The rep gave me the usual "I understand your concern" and offered a generic "it shouldn't be a problem." I honestly don't hold a grudge against that person, as they were doing their job and probably following a script.
A few days later, I received the return label and shipped my device, and today I finally got it back. When I opened the box, I instantly realized that they exchanged my Switch (the invoice cited the exchange and Serial In & Out numbers). I thought to myself "that's okay, they hopefully performed a system data transfer." But then I found Nintendo's "post-repair instructions," and the following checkbox was checked: "Due to the malfunction, we were unable to recover any data." My heart fucking sank. I booted the console, and sure enough, it greeted me with the first-time initialization process.
The device was wiped clean, and I lost all my AC progress. I'm, like, *beyond* pissed at this point. I can't get myself to restart the game from scratch. The game is useless to me now.
My main complaints can be summarized as:
- Why would an SD card issue, for an otherwise fully functional device, prevent a system data transfer? Isn't that done with WiFi?
- Why, oh fucking why, did Nintendo make the *stupid* decision of not supporting cloud saves for AC? Doesn't the risk of data loss outweigh their concerns about hacking or whatever?
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