Not how it works in Mexico.
The second you go public with a price tag, you are obligated to honor it.
#SonyMexicoNoCumple (PS5 Pre-orders went up in México with a 30% discount, they get cancelled, people get mad)
- Thread starter SalvaPot
- Start date
Not how it works in Mexico.
The second you go public with a price tag, you are obligated to honor it.
good thing this isn't about someone selling something on ebay
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Should? lol
What should happen is they eat the cost and learn from their mistake.
Now that's not necessarily what will happen, but it most certainly should.
That's nuts xD. I wonder if this case would be any different since we are talking about preorders and not actual purchases. And if not, I think someone is going to be fired at Sony Mexico xD.
The point still stands.....
If you list your item up as $399.99 instead of $3999.99 then you'd be lawfully told to sell it for that and you think that's ok?
The law on it is stupid and sure you can "stick it to those big corporations" but the reality is it was one / teams fault and they would be held accountable and likely lose their job / disciplinary action from it.
yes
we see companies fire people even when they are getting record profits so.....
That's NOT what happened, it was an intentional discount. You can see the "-30%". It wasn't a typographic mistake.
Laws that protect consumer is a lesson US should take from countries like Mexico and Europe.
I'm all for protecting consumers, but I'm not cool with taking a huge loss from a mistake. Sure, Sony is a big rich corporation... but that could literally happen to anyone including small start ups.
Delusional? In most of the countries there are consumer protection laws for cases like this. Sorry you don't live in one.
Yeaaahhh, I'd say enforcing laws that could severely impact or outright bankrupt a retailer over a clerical mistake is less a matter of "consumer protection" and more a matter of "consumer entitlement."
I'm all for the idea of retailers owning up to mistakes, but if the scenario mentioned previously is common practice? That's a surefire way of ensuring stunted economic growth. There has to be a balance that permits retailers to make mistakes with some consequence and allowing consumers to not be victims to malicious practices.
I have plenty of consumer laws in my country thanks. The fact is it also allows for companies to withdraw promotions that were put up in error / by mistake.
That's the bit where it feels pushy. But again, in this particular case, it works out better that it's actually like that.
Consumer protections laws here in Europe don't work for 'obvious human errors'.
a PS5 Day1 at -30% could be considered an obvious human error when it is sold out everywhere.
There are no consumers being "protected" here. People jumped on a pricing error (almost certainly knowing it was a mistake); the retailer realized the error, and cancelled the orders.
If you want to celebrate this as "sticking it to the man" or whatever, then go ahead - at least that's honest. I honestly don't really care whether they have to honour the erroneous price. But calling it consumer protection is just farcical.
I've already mentioned this, but as long as the money is refunded companies/retailers/sellers have some breathing space.
Its when your money gets "stuck" that the laws properly kick in (which I've experienced like once in my 27 years of being on this Earth).
Which makes sense, because as long as you get your money back in reality it's a "no harm no foul" situation. You are then free to once again try your luck with the same company/retailer/seller or go elsewhere with your money.
Yeah that's preeetty clearly not just a clerical error. The discount is described in two places in two different ways, one of them even in a graphic form.Sony MX did advertise the second batch of pre-orders, and when you clicked the link, it took you to the store's sale, so they will probably have to respect the discounted price if PROFECO gets involved.
Sony and Microsoft should really consider price parity with the US, the more people get access to their consoles/ecosystems, better and more business and profits for them. The current suggested price is waaaaaaaaay out of reach for most Mexicans (and Latin American people in general).
Not that it matters, but that is most likely a dynamic banner that gets applied to product images based on tags. I don't feel it's hardcoded into the PS5 image shown there. The product had the "30% off" tag, so it got labeled with that banner.
It is absurd, if that is the law in Mexico. Physical stores/outlets abide by it because the quantities are limited and corrections can be made the moment one customer happily points towards the displayed price with a grin; In the case of an online platform, expecting it to work that way, when errors easily happen, and when thousands, if not more, place orders within seconds of each other, is the purest form of entitlement ever. I used to work as a customer service supervisor for a very known North American retailer, and dealt with my fair share of customers insisting on getting an expensive bath vanity for a tenth of the price because of a mistake on the website: Never happened, unless the delta was so small that I found no point in fighting over it over the phone. Ridiculous expectations, really, but, again, I have no idea how things are handled in Mexico...
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This is an interesting article about the topic:
Vallarta Tribune to become Tribune Travel | Tribune Travel
For over 22 years, Vallarta Tribune has been providing weekly information on tourist life in the Puerto Vallarta – Bahía de Banderas area. The web page, formerly a printed weekly, deals with important social and national issues within Mexico with a focus on the foreign community and visitors...
vallartatribune.com
This is an interesting article about the topic:
Vallarta Tribune to become Tribune Travel | Tribune Travel
For over 22 years, Vallarta Tribune has been providing weekly information on tourist life in the Puerto Vallarta – Bahía de Banderas area. The web page, formerly a printed weekly, deals with important social and national issues within Mexico with a focus on the foreign community and visitors...
Absolutely ridiculous. Talk about sticking it to both the company, and the other customers who will buy the same product for ten times the price a few hours later.
I'll eat my hat if Sony bend to this Mexican law and honour the sales. They'll just take the fine like they have done in other regions, they won't honour a mistake and set a potentially costly precedent.
They've only recently bent to allowing refunds on downloadable content in Europe, a much, much larger market with their own strong consumer law. They had been told this contradicted regional law for a good while before they put it in writing, and thus allowing it but with stipulations.
Even now it's still a ballache to do so.
They've only recently bent to allowing refunds on downloadable content in Europe, a much, much larger market with their own strong consumer law. They had been told this contradicted regional law for a good while before they put it in writing, and thus allowing it but with stipulations.
Even now it's still a ballache to do so.
I re-read the thread title three times and got "Sony Mexico No Cum Pie" three times. I really really wondered what was going on...
What would worst case scenario be here for customers? If Sony are forced to honour the pricing error, but refuse to, would they be banned from selling PS5 there? I'm just wondering whether Sony would try to force their way be refusing, knowing that banning sale of the PS5 there would likely lead to backlash against the agency who banned them selling if that happened?
They should go and fill a complain in Profeco. Here in Chile we have the same protections for consumers and since it's introduction, we've seen so many less "mistakes" in prices from business in general.
It's good to know that in Mexico you have the same protections.
I think you will see fewer price errors in countries with protections like these in general. They effectively force development of strict and thorough e-commerce software deployment and listing price verification. In any other country, it's publish, "oops", and cancel.
One of the things I've noticed about this forum is that there's like a LOT of people here who are surprisingly pro big corporations no matter what.
I'm Mexican, I know how things work here. These people aren't victims.They want to exploit a mistake. I don't think they will get what they want. Online stores have a lot of policies if you dig into their terms & conditions.
And then you also have the really "oopsy" price mistakes that are just ploys to get eyes on the seller or feet into the store.
This is an interesting article about the topic:
Vallarta Tribune to become Tribune Travel | Tribune Travel
For over 22 years, Vallarta Tribune has been providing weekly information on tourist life in the Puerto Vallarta – Bahía de Banderas area. The web page, formerly a printed weekly, deals with important social and national issues within Mexico with a focus on the foreign community and visitors...
All I can say is "wow..."
Yeah, that sucks.
That sounds dumb, like mistakes happen and they are clearly just trying to take advantage.
This is not at the same level of the point instead of a comma shown earlier, they had both a graphic showing the discount and the price with the discount applied
A 30% discount doesn't sound like a mistake, specially if it's was for limited units. It looked like a strategy to drive interest for the PS5 in a country where both next-gen consoles are quite expensive and where the Xbox brand is popular.
Profeco has gone for situations more extremes, they had it easy here and they surely will help the customers whose orders are being cancelled.
There is no possible scenario where Sony would discount its new console in any part of the world for any reason. Both consoles (PS5 both versions and Serias X) sold out their pre-order stock in Mexico. By the way, Series S stock is still available here.
Americans finding out that we have actual agencies and laws that protect consumers is *chef kiss
Gaming is a very weird hobby and medium. In other mediums, such as film and music, you have people championing the indies and the consumer, but on gaming is all about supporting the AAA releases and the big corps.
PROFECO is one of the few good things in my country, and I hope they side with the customer yet again.
How is a 30% off icon and accompanying price modification that goes all the way to checkout on the official Sony Store an "obvious mistake"? Lol. I mean I guess with Era being so US centric I should've expected some of these "please corporation senpai, I love when you take advantage of me" posts, but yeesh. The few preorders that got in with the reduced price would not affect Sony, rest assured. The consoles are already being sold at like $650 USD here, this error only puts them down to near the US price tag. Where's that outrage?
they are not taking a big loss: That's the price that you'll pay for it, We have to pay 150 bucks more for the same product. i bought a Switch during an Amazon sale and thanks to the "discount" I got it at the official price in the US!
Companies hand out hundreds of thousands of dollars worth of retail goods to influencers already, for free. Some commoners getting a discounted console won't even register. They will be fine.
Yes of course if the money is refunded. If not, there would be a real issue.
Lol, they done fucked it up. As a fellow mexican Sony will have to honor these prices if PROFECO gets involved, which with all the media attention this is getting it seems likely.
PROFECO doesn't play around with enforcing prices, even if is clearly a mistake from the vendor. There are many examples, but like just last year during our blackfriday weekend ("buen fin") there were several stores in different cities making prices mistakes and they were forced to sell TVs from 1100 USD to 100 USD and from 165 USD to 0.05 cents USD. And many more stories like that.
I still remember when Dell was selling Alienware laptops for 700 MXN (32.59 USD), when the correct price was around 40,000 MXN (~1850 USD). PROFECO got involved and they had to honor the price for those who could prove they bought the laptop at 700 MXN.
PROFECO doesn't play around with enforcing prices, even if is clearly a mistake from the vendor. There are many examples, but like just last year during our blackfriday weekend ("buen fin") there were several stores in different cities making prices mistakes and they were forced to sell TVs from 1100 USD to 100 USD and from 165 USD to 0.05 cents USD. And many more stories like that.
I still remember when Dell was selling Alienware laptops for 700 MXN (32.59 USD), when the correct price was around 40,000 MXN (~1850 USD). PROFECO got involved and they had to honor the price for those who could prove they bought the laptop at 700 MXN.