I worked at a BK 99 and then again 2002-2006 and I saw how the shit was made. I saw raw burgers falling off the grill in pieces that then got either nuked, sometimes twice, still pink and cold or thrown into the "chili pot". I ate cold tenders dipped in Mayo. I changed those disgusting grease bins from the fry cookers.
But. I still like the food.
But that said, the service in Florida has always fucking sucked. After getting service awards for years and then getting treated like shit every time you've walked into a Florida BK, it does in fact go back to what my old hard ass boss said about a clean store and good customer service being the "first taste".
Still like the food though.