I do think that, even without the Sony thing, the game is starting to hit that same point for a lot of players.
Warbonds releasing under powered stuff, a lot of fun stuff getting nerfed, the increasingly long list of bugs, and the lack of new biomes to fight enemies in, and lack of new major gameplay features. The bugs one is big cause there is quite a few that aren't on the "known issues" list, like how players realized they fucked up the patrols and now the patrol count is equal no matter what player count you have, which is not what they said.
We're at that point were people need a big update that isn't just a Warbond update.
1. Weapon Customization
2. Armor Customization
3. Entirely New Biomes (They need to actually feel and look different and not just be the same thing but a different tint)
4. Maybe a large number of new Enemy Variants
5. New and more unique Sub Objectives
6. It's too easy to top out on some currencies like Requisition slips, which makes it feel so bad when you open up a double door and find them. We need something to be able to pour these into. Like imagine, if either per mission or for the entire set, the host could pay for specifically unique set of Stratagems that you get access to temporarily for the whole team. And also being able to trade them in for Samples/Medals would be cool as well.
Like it's still wild to me that the CEO mentioned that shortly after launch, that prior to the launch of the game that he was testing out a Stealth Build with a Silencer and Sub-Sonic Rounds on an AR... Which we still don't have access to.
Wasn't there also stuff that implied we would get Mech Customization with being able to change the guns on it? What happened to that?
In terms of balancing, I do think this Reddit Thread hits the nail on the head more often then not:
Like one of the parts is that, Bile Titans are basically unkillable unless you have specific weapons/stratagems, thus this limits what the player will choose when going into missions that will feature them. Even if it's not easy and can take awhile, you should be able to kill them with a Primary Gun if you aim at specific points on them for long enough. Then players might be more willing to open up what they bring into a fight when they don't need to rely on very specific strategems to combat a specific enemy.
Like, this is the opposite with the Robots. Every heavy enemy can be killed with grenades to the back if need be, among other things that can also damage their backsides. So people are generally willing to be a bit more flexible with their loadouts for robots cause there isn't anything that has a hard counter that requires a few things to kill them.
But then then they mention some of the bullshit on the Robots side, like how the Heavy Devastator's don't actually need to move their gun to shoot at you. The gun can be pointing forward and yet can shoot in a 180 arc no matter what. This is what gives them their insane accuracy that you seem like you can't get away from. If they actually needed to you know, aim the gun in the direction they need to fire in, they would be a lot more fair.