That's absolutely insane.
I've legit ever only commented on a youtube video less than a dozen times in my life, and have never posted on a live stream, and can say going forward I will never comment on any current or future google social media platforms.
I couldn't imagine losing my gmail over a comment.
I think the fact that they reply that the appeals are being rejected by real people to be the worst of it.
Especially when the host is asking you to do so.
So dumb
Yeah, so Mark had channel emotes and said to people, "should I do 'x' or 'y', emote green for x and emote red for y," and people got automoderated for it.
The thing about twitch is that the bigger streamers have moderators in their chats, and also twitch provides tools for people to moderate their spam.
So you can have a hype mode where people can type in only emotes for things like special events, meaning that no one can type out comments that may be negative. You can have time limits, so people can comment only once every sixty seconds. You can also block emotes from being posted if you want people specifically to comment. So comment "spam" is within the controls of the streamer, and sometimes spam is part of the performance.
Think of it like a Q&A with a crowd. Yeah, people can line up to the mic to get a chance to ask a question, but when the panel asks "who here's from out of town" and people whoop and holler, that's not actually a disruption.