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Serene

Community Resettler
Member
Oct 25, 2017
52,549
Not removing Cvxfreak seems like a major mistake. How can people be banned offsite for insulting mods but a mod can insult/troll regular members in private and get by with next to no consequences? Seems super gross and a "protecting our own" kind of thing.

yeah I definitely agree with this. mods should be held to the same standard (if not more so) than a normal user and should be out if they pull shit like this.
 

Deleted member 39144

User requested account closure
Banned
Jan 27, 2018
711
Has Chris and the others been contacted and apologised to? Surely that should be the number one priority going forward.
 

Newlib

Member
Oct 25, 2017
2,822
As I posted in the general criticism board, this basically just kills any possible trust from members that mod abuse will lead to anything but circle the wagons from the staff.
 

Beth Cyra

Banned
Oct 26, 2017
2,903
Not removing Cvxfreak seems like a major mistake. How can people be banned offsite for insulting mods but a mod can insult/troll regular members in private and get by with next to no consequences? Seems super gross and a "protecting our own" kind of thing.
I'm not a member of the community directly as I only read instead post.

However as a member of a Community group who had issues in the past, this would be a thing that would stick out and simply be unforgivable. The Admin team does a good job and tries overall, but the way CVX spoke of Chris was fucking gross given others have been banned for posting things off Site. As a Mod they should know better and there is no trusting them again given they so didn't care to be respectful in the beginning.
 

DecoReturns

Member
Oct 27, 2017
22,003
taking a leave of absence (from an online forum) and then gets to voluntarily Recuse themselves from sales moderation.

Did I read this right? Even less then a slap of on the wrist
 

MysticGon

One Winged Slayer
Member
Oct 31, 2017
7,285
Thank you for your patience, there was a lot we needed to look into and a lot of discussions that needed to be had across time zones. We recognize that a lot of the damage is already done and cannot be undone, but we're going to explain this from the beginning as best we can.

This whole thing started when Chris1964 was warned for antagonism in response to a post from Caiops which seemed pretty innocent at the time. We did receive complaints about Caiops afterwards, but none of those complaints could point to any examples of clear trolling, and searching his history didn't turn anything up either. We had already decided to investigate him more closely yesterday morning, but last night we received a tip which included the smoking gun we wish we'd had from the start: Caiops has admitted off-site that he doesn't actually care about Japanese sales.

If we'd known that at the beginning it's likely that none of this would have happened. As is, clearly a subtle troll was able to get away with it, and warning Chris1964 for snapping at him was a mistake. We apologize for that unreservedly.

With regard to Cvxfreak we have to clarify that the screenshots from Discord are NOT about any moderator action; the times listed are Japan Standard Time and Cvxfreak was talking about an argument he'd had with Chris1964 about the Japanese gaming industry. That was a day before Chris1964 made the post that ended up receiving a one day ban. No single moderator is ever solely responsible for a ban and there wasn't any abuse of power.

Cvxfreak was asked to help with the thread because he's been following it for years and knows Japan and the industry as well as anyone does. He did his honest best to understand the issues in the community and privately consulted active posters. He admits now however that the concerns he brought to the staff were incomplete at best and ignorant of more severe and pressing issues at worst. In turn the staff was blindsided by the intensity of the backlash to the guidelines and the way individual staff were targeted personally when they tried to mediate. We want to address this point again in a bit.

Again we understand at this point that a lot of the damage is done and can't now be reversed, but here is what we have done: Caiops has been permanently banned. We are cancelling the new guidelines because they were created without a complete understanding of the issues. The initial warning has been removed from Chris1964's record, and because the ban was escalated off that warning, it's been removed as well. Cvxfreak will be taking a leave of absence from the staff and when he returns he will voluntarily recuse himself from any moderation regarding sales.

One thing we do need to address bluntly: Criticism and concerns are fine, displeasure with what are ultimately collective decisions are fine, we know we can make mistakes and we made plenty here. But vitriol and targeted hate is never going to fly, particularly when singling out individual staff just for being a messenger and trying to help. We've drawn that line because nobody is going to want to moderate this place if personal attacks are their constant reward. It's a lot harder to keep the peace here than you might think. Ban appeals will receive a fair hearing but this point must be understood.

We sincerely regret the mistakes on our end and how this all played out. We can't decide for anyone whether they'll keep participating here, but it was never our intention to drive anyone off.

You're not taking any action against cvxfreak because the timezones don't line up?

Aurc listed the events with timestamps included.

So what you said simply doesn't make any sense.
 
Oct 27, 2017
39,148
Not removing Cvxfreak seems like a major mistake. How can people be banned offsite for insulting mods but a mod can insult/troll regular members in private and get by with next to no consequences? Seems super gross and a "protecting our own" kind of thing.
True.

It does look very double standard-y when certain rules can be broken depending on who.
 

schuelma

Member
Oct 24, 2017
5,901
I will just say this, because I kind of think we're whistling past the graveyard - Most of this could have been avoided if the mod team had just listened to what the regulars had been saying instead of assuming we were full of crap.

Yes, the trolls can be subtle. But I've been here nearly 15 years and in the words of the supreme court talking about porn, I know it when I see it. Some faith in the community would have gone a long way.

Contrary to what the critics say, we do try and engage with new posters when they say something we disagree with. You know what happens 90% of the time? They never respond, or they change the subject. And that tells us they are acting in bad faith. But because they say "lol" or "I'm just asking questions" after every post they fool the mods.
 

Deleted member 63122

User requested account closure
Banned
Jan 16, 2020
9,071
I will just say this, because I kind of think we're whistling past the graveyard - Most of this could have been avoided if the mod team had just listened to what the regulars had been saying instead of assuming we were full of crap.

Yes, the trolls can be subtle. But I've been here nearly 15 years and in the words of the supreme court talking about porn, I know it when I see it. Some faith in the community would have gone a long way.

Contrary to what the critics say, we do try and engage with new posters when they say something we disagree with. You know what happens 90% of the time? They never respond, or they change the subject. And that tells us they are acting in bad faith. But because they say "lol" or "I'm just asking questions" after every post they fool the mods.
Or they just say Japan doesn't matter.
 

Death Penalty

Avenger
Oct 27, 2017
3,309
User banned (1 month): Inflammatory comparison making light of bigotry
The cvxfreak thing has big Black Chamber voluntarily accepting his ban energy.
 

ikaben

Member
Oct 27, 2017
564
I will just say this, because I kind of think we're whistling past the graveyard - Most of this could have been avoided if the mod team had just listened to what the regulars had been saying instead of assuming we were full of crap.

Yes, the trolls can be subtle. But I've been here nearly 15 years and in the words of the supreme court talking about porn, I know it when I see it. Some faith in the community would have gone a long way.

Contrary to what the critics say, we do try and engage with new posters when they say something we disagree with. You know what happens 90% of the time? They never respond, or they change the subject. And that tells us they are acting in bad faith. But because they say "lol" or "I'm just asking questions" after every post they fool the mods.

This. 100% this.

Damage is done, people are going away. I reckon that much can't be done here.
 

Jimmy Joe

Member
Aug 8, 2019
2,201
Hmmmm, not liking that people who questioned the mod ruling are still banned for questioning the mod ruling that's now been walked back
 

Sephzilla

Herald of Stoptimus Crime
Member
Oct 25, 2017
17,493
It does look very double standard-y when certain rules can be broken depending on who.
Yeah this gives me heavy NeoGAF deja vu tbh

theres-something-very-familiar-about-all-this-deja-vu.gif
 

Kandinsky

Member
Oct 25, 2017
1,825
I think people (the staff?) dont realise the amount of work that involves in doing what Chris does for this community, this is a huge loss, oh well.
 

Quasi

Banned
Aug 24, 2021
702
It's good that you guys apologised and got rid of Chris' ban (even though the damage had been done already), but letting the mod get away with everything is a really bad look.

Especially because you guys just permabanned someone for saying "the fact that X is still an admin says it all" (censored the name) on a Twitter account with 45 followers, yet this mod can badmouth a user in a discord server multiple times and it's fine?
 

Ragnarsson

Member
Oct 27, 2017
894
Lisbon, Portugal
I have been following these threads for years, and what happened here is just incredibly sad, and now the official answer to what happened is weak and cowardly. cvxfreak should be removed from his position and banned. Disgusting behavior from this guy and appalling answer from the rest of the team.
 
Dec 21, 2020
5,066
This whole thing started when Chris1964 was warned for antagonism in response to a post from Caiops which seemed pretty innocent at the time. We did receive complaints about Caiops afterwards, but none of those complaints could point to any examples of clear trolling, and searching his history didn't turn anything up either. We had already decided to investigate him more closely yesterday morning, but last night we received a tip which included the smoking gun we wish we'd had from the start: Caiops has admitted off-site that he doesn't actually care about Japanese sales.

If we'd known that at the beginning it's likely that none of this would have happened. As is, clearly a subtle troll was able to get away with it, and warning Chris1964 for snapping at him was a mistake. We apologize for that unreservedly.
I question how it was subtle if the person intentionally misrepresented arguments and discussion and twisted/turned it into something else where they needed to be continuously clarified in which they completely ignore what someone had mentioned or said in an earlier post. It wasn't once, it wasn't twice, it was several times where we noticed that an argument was being grossly misrepresented and the arguments were in bad faith, leading to derailment of the thread and provoking in this case Chris to respond the way they did to them. What is classified as "subtle" here makes me question what actual obvious trolling is now.

So, when Capcom announces that MH Rise shipped over 4.5M, everyone assumes that its closer to 5M.

But when its Namco, its impossible for the number to be way over 1M

Ok
Like how can you not take this and see that something is up? Anyone that has been here for sometime knows the nature of the PR speak, and no one has been aiming to be over-exaggerate the performance if one title like that

Is it because of the other snide commentary that happens in these threads that it is difficult to tell if it is in fact trolling or community banter on a subject? May I, or we, get some clarification on this at least?

This is an example of one, there are others across previous threads where it isn't argued in anything other than bad faith even after getting something explained to them and they run off with something else.
 

Deleted member 5491

User requested account closure
Banned
Oct 25, 2017
5,249
So someone with no history of having a warning or ban can get banned for thinking that a staff person is wrong for the job, but a Mod can just troll a Regular and nothing will happen to them? Do I understand that correctly?

How about all the other bans that occured, because of all of this with the "bad timing" of the new and now revoked guidelines?

How is it that you ignored all the reports about Caipos for month? How did this happen?

What are you going to change in your work as mods so that this boiling over doesn happen again and again and again and again and again?
Because as you said, no mod alone can ban someone? Do they just sign off whatever a different mod tells them?

Regulars got consulted? Really? How many? Cause all I heard that everyone is pissed af.

And what are your consequences? What will you do to not let this happen again internally? Cause I don't read anything about what you wanna do different and work more closely with the members here.


All in all, pretty weak statement I have to say, but not unexpected.

EDIT:
What does the timezone of his Discord post have to do with any of this? We all can clearly read that he acted with malicious intent
 
Last edited:

Phil32

Member
Oct 28, 2017
4,568
Even with plenty of time to make things right and come up with a satisfactory solution, cvxfreak (who made ablelist remarks, btw) is still going to be on staff and not banned, folks who were wrongly banned will stay banned, and the staff still looks like incompetent morons.

Jesus Christ. Way to go. You still have learned NOTHING, staff.
 

Oregano

One Winged Slayer
Member
Oct 25, 2017
22,878
I'm going to be clear here.

Tensions have risen in the Media Create threads, and things have been hostile. But we're not even talking months of trolling, we are talking about years of trolling and abuse. Where insults are allowed to be hurled at the threads in other communities, users come to wind the posters up and then paint them as the bad guys.

If what I've just described looks familiar it's because it's exactly the behaviour of CVXFreak.

Chris was banned because he was purposely provoked, and then guidelines were imposed that paid no attention to some of the issues the threads have been plagued with for years.

How can we trust that the moderation were merely ignorant, and will do anything different in the future, when it's clear that at least one of you were engaging it in yourselves?

The fact that nothing is being done to reprimand CVXFreak is frankly a joke.
 

wrowa

Member
Oct 25, 2017
4,374
Mods shouldn't talk dirt about members and communities, no matter whether this actually directly leads to a ban or not. Portraying themselves as unbiased and objective on the forum itself while at the same time making fun of users behind their backs in semi-public places like Discord seems double faced and destroys trust. It shouldn't be too much to ask of a mod to, put it simply, shut up about forum related matters outside of the forum. When users get banned for insulting staff off site, these same expectations should apply to moderators as well.

All of this doesn't seem to matter at the end of the day, though, as it appears like Era's sales community has largely decided to move on to a different place. A shame, frankly.
 

purseowner

From the mirror universe
Member
Oct 25, 2017
9,444
UK
I appreciate that this is a challenging situation, but I'm not impressed with this outcome.
 

Jon Carter

Banned
Oct 27, 2017
5,746
Cvxfreak will be taking a leave of absence from the staff and when he returns he will voluntarily recuse himself from any moderation regarding sales.

Can I ask what will happen to BrunoMB then? Because he was permabanned for less than that. If you want to keep Cvxfreak on, okay, I don't know enough about him so I will refrain from making a judgment on that, but surely BrunoMB's ban will be reversed then?
 

krlitros87

Member
Oct 28, 2017
527
So a guy got permabanned because of a tweet, but a mod can shit on a regular off-site without consequences?
lol
 

Aleh

Member
Oct 27, 2017
16,306
Nah this doesn't even address the banning spree towards anyone who called this bs out, and cvx is staying as a mod? Noooope
 

Niraj

Member
Oct 25, 2017
1,169
I rarely post anymore, but as someone who has lurked these threads for around a decade at this point, I'm very disappointed with how this entire situation has been handled. Chris leaving is a huge loss, not just for the community, but for the forum as a whole. I would be curious as to which active posters were consulted, as I can't imagine anyone who frequents these threads disagreed that that user was a troll. It's unfortunate that whatever actions have been taken are clearly too late. I hope Chris knows how valued his contributions have been over the years, and wish him all the best.
 

Deluxury

Member
Dec 3, 2018
718
History will just repeat itself when mods admit they can't recognise subtle trolls despite them showing up every week with similar pattern and people keep reporting. A certain frog got banned for something else, while Caiops only got banned cause he failed to cover his arse elsewhere else.
 

AquaWateria

Member
Oct 25, 2017
7,533
I'll just say there being such a double standard for the mod is unfair and that something needs to be done otherwise this seems like a half effort.

Unban the people who criticized the guidelines. There needs to be more accountability than what has been shown. It's incredibly disappointing to see a community that I participated in driven off and the mod that caused it to get a slap on the wrist.

You literally drove off some of the best posters in this forum and it's saddening to see. Like cmon.
 

Deleted member 1102

Account closed at user request
Banned
Oct 25, 2017
13,295
Also wtf those times in Aurc's screenshots aren't in JST?! Are the mods confused or did you seriously think we'd believe that shit?
 
Oct 25, 2017
3,499
Incredible weak response and without any significance. Just now banning Caiops after months of tirelessly trolling? cvxfreak not being held responsible and banned? Chris not receiving a full blown apology from the mod and admins? And what about Fiendcode, Passing Assassin, Bruno MB, Mazi and others who were banned because of this moderation shitshow? I also want to highlights that BrunoMB was permabanned because he spoke against a mod on twitter. But cvxfreak is freed, even though he did the same thing? You are all protecting themselves. Again, incredible weak response (To not write anything less pleasing). No wonder SalesERA is done with this site and staff.
 

Faiyaz

Member
Nov 30, 2017
5,287
Bangladesh
"But it looks like I shut up Chris nicely".

"Man, some of the regulars in the MC thread are so indefensibly ignorant".

Yep, nothing creepy or weird about that whatsoever. This is fucking hilarious.
 

crpj31

Member
Dec 13, 2017
560
I know everyone is focusing in Chris but what about all the other that were banned in this thread for confronting cvx or not agreeing with that kindergardten rules? Why their bans weren't reviewed? It's easy to say "we are sorry" but "we must protect our people"
 

evilmonkey

One Winged Slayer
Member
Oct 25, 2017
1,481
Canada
I will echo the sentiment that Bruno's ban should be reversed and issued an apology if you intend to allow cvx to go on.
 

Oregano

One Winged Slayer
Member
Oct 25, 2017
22,878
Also it doesn't matter if the CVXFreak's were before or after Chris' ban. Those comments were horrendously immature and his comment about how Chris types was straight up offensive.
 
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