Thank you for your patience, there was a lot we needed to look into and a lot of discussions that needed to be had across time zones. We recognize that a lot of the damage is already done and cannot be undone, but we're going to explain this from the beginning as best we can.
This whole thing started when Chris1964 was warned for antagonism in response to a post from Caiops which seemed pretty innocent at the time. We did receive complaints about Caiops afterwards, but none of those complaints could point to any examples of clear trolling, and searching his history didn't turn anything up either. We had already decided to investigate him more closely yesterday morning, but last night we received a tip which included the smoking gun we wish we'd had from the start: Caiops has admitted off-site that he doesn't actually care about Japanese sales.
If we'd known that at the beginning it's likely that none of this would have happened. As is, clearly a subtle troll was able to get away with it, and warning Chris1964 for snapping at him was a mistake. We apologize for that unreservedly.
With regard to Cvxfreak we have to clarify that the screenshots from Discord are NOT about any moderator action; the times listed are Japan Standard Time and Cvxfreak was talking about an argument he'd had with Chris1964 about the Japanese gaming industry. That was a day before Chris1964 made the post that ended up receiving a one day ban. No single moderator is ever solely responsible for a ban and there wasn't any abuse of power.
Cvxfreak was asked to help with the thread because he's been following it for years and knows Japan and the industry as well as anyone does. He did his honest best to understand the issues in the community and privately consulted active posters. He admits now however that the concerns he brought to the staff were incomplete at best and ignorant of more severe and pressing issues at worst. In turn the staff was blindsided by the intensity of the backlash to the guidelines and the way individual staff were targeted personally when they tried to mediate. We want to address this point again in a bit.
Again we understand at this point that a lot of the damage is done and can't now be reversed, but here is what we have done: Caiops has been permanently banned. We are cancelling the new guidelines because they were created without a complete understanding of the issues. The initial warning has been removed from Chris1964's record, and because the ban was escalated off that warning, it's been removed as well. Cvxfreak will be taking a leave of absence from the staff and when he returns he will voluntarily recuse himself from any moderation regarding sales.
One thing we do need to address bluntly: Criticism and concerns are fine, displeasure with what are ultimately collective decisions are fine, we know we can make mistakes and we made plenty here. But vitriol and targeted hate is never going to fly, particularly when singling out individual staff just for being a messenger and trying to help. We've drawn that line because nobody is going to want to moderate this place if personal attacks are their constant reward. It's a lot harder to keep the peace here than you might think. Ban appeals will receive a fair hearing but this point must be understood.
We sincerely regret the mistakes on our end and how this all played out. We can't decide for anyone whether they'll keep participating here, but it was never our intention to drive anyone off.