Shenmue 3: Survey Resend Information for PS4 Region Changes, Refund Requests, & Steam Key Uncertainty [Sept 20 to Oct 3]

Alvis · Sep 20, 2019

I can't stop thinking about how dumb their wording is. "Maybe we'll give you a Steam key in a year but maybe not lol" Like, if you're not even promising the Steam key, give me one single reason to not get the refund and then buy it on Steam by myself in a year.

I already requested the refund, I just find it funny

YuSuzzune · Sep 20, 2019

Xharos said:
I can't stop thinking about how dumb their wording is. "Maybe we'll give you a Steam key in a year but maybe not lol" Like, if you're not even promising the Steam key, give me one single reason to not get the refund and then buy it on Steam by myself in a year.

I already requested the refund, I just find it funny

If they would offer a Steam key, I'd leave my pledge here, even waiting a whole year. Instead they are pushing people to refund because probably it's up to Epic on refunding.

twinturbo2 · Sep 20, 2019

Ryuman said:
That's how it works, yes.

Okay, I asked for a Steam key if it ever happens, I'll take the EGS key in the meantime.

YuSuzzune · Sep 20, 2019

https://www.kickstarter.com/projects/ysnet/shenmue-3/posts/2611201

Kickstarter is full of happy people it seems.

Bate · Sep 20, 2019

YuSuzzune said:
If they would offer a Steam key, I'd leave my pledge here, even waiting a whole year. Instead they are pushing people to refund because probably it's up to Epic on refunding.

I am wondering about their intentions as well. Ysnet is still communicating so badly. All this vagueness and lack of communication contributed so massively to the shitstorm they got before. And now this statement is again vague in some important parts and in regards to their "negotiations" with steam probably dishonest to the point of misinformation. They should hire professionals.

Hucast · Sep 20, 2019

YuSuzzune said:
https://www.kickstarter.com/projects/ysnet/shenmue-3/posts/2611201

Kickstarter is full of happy people it seems.

Only real backers can react in the kickstarter so that really says a lot

mntorankusu · Sep 20, 2019

Honestly, the Steam key "maybe" is the thing that pushed me over the edge on the refund. I don't really hold it against them that they took the check from Epic, it's all the bullshit that they keep spewing in their updates that is putting me off.

DJ_Lae · Sep 20, 2019

Refund request was pretty painless, although the option to only request a partial refund is a bit weird.

YuSuzzune · Sep 20, 2019

mntorankusu said:
Honestly, the Steam key "maybe" is the thing that pushed me over the edge on the refund. I don't really hold it against them that they took the check from Epic, it's all the bullshit that they keep spewing in their updates that is putting me off.

Exactly. I had no intention to ask for a refund, I was ready to wait a whole year to play Shenmue on PC. But I don't support Epic practices and being basically forced to use the Epic Store to play Shenmue 3 without the possibility to get a Steam key one year later...just no. I'll purchase the game on Steam IF and when it will release on Steam.

Space Lion · Sep 20, 2019

YuSuzzune said:
https://www.kickstarter.com/projects/ysnet/shenmue-3/posts/2611201

Kickstarter is full of happy people it seems.

Ignore them. They've been at it for years.

Deleted member 45765 · Sep 20, 2019

I hate that Yu Suzuki is getting dragged into this. This all smells like Deep Silver's work.

TeenageFBI · Sep 21, 2019

This is such a disappointing end to a great project. I was happy to pay for a signed copy but the exclusive nonsense + no pre-order bonuses or DLC for Kickstarter backers + no guaranteed Steam key is a joke.

I'm glad that my refund is coming from Epic instead of Ys.net but I would have done it either way.

Looking forward to picking up the Steam version a year later.

edit: God, that refund policy agreement after changing my survey is so slimy.

Hucast · Sep 21, 2019

YuSuzzune said:
Exactly. I had no intention to ask for a refund, I was ready to wait a whole year to play Shenmue on PC. But I don't support Epic practices and being basically forced to use the Epic Store to play Shenmue 3 without the possibility to get a Steam key one year later...just no. I'll purchase the game on Steam IF and when it will release on Steam.

Really hurts seeing this

uncredited male mk2 · Sep 22, 2019

Looks like refunds might round down to pledge tiers as it only let me request $29 when I paid a bit more.

Good riddance to this shitshow.

SpotAnime · Sep 22, 2019

I just got my refund survey this morning. Couldn't refund this crap fast enough. What a terrible way to treat your core audience, you know the folks who made this thing happen in the first place.

neoak · Sep 22, 2019

Refund requested. It's done.

indask8 · Sep 22, 2019

I ended up canceling my refund request, amazon might mess up my preorder, and I haven't waited all these years to just chicken out at the very end.

FYI, once you complete your refund request you wont be able to do any changes unless you email fangamer.

Hucast · Sep 22, 2019

neoak said:
Refund requested. It's done.

Saoshyant · Sep 22, 2019

newyokohama said:
I hate that Yu Suzuki is getting dragged into this. This all smells like Deep Silver's work.

I'm not a betting man, but I'd put money down that if you keep following them up, you will find Deep Silver pulling other scummy things in the future in the name of a quick buck.

Hucast · Sep 22, 2019

Yu Suzuki has indeed been dragged into this mess by deep silver. Deep silver basically took reign over the project in exchange for funding and tried to get everything out of it whilst destroying its image. I dont think deep silver cares one bit about the game and how many people will actually play by now. Even if it was one person who was playing the game, epic already payed them so they're good

Alvis · Sep 22, 2019

TeenageFBI said:
edit: God, that refund policy agreement after changing my survey is so slimy.

Can someone copy and paste it? I didn't bother reading it because I filled the survey on my phone half asleep in bed right after waking up lol

TeenageFBI · Sep 22, 2019

Xharos said:
Can someone copy and paste it? I didn't bother reading it because I filled the survey on my phone half asleep in bed right after waking up lol

Wish I copied it before agreeing. It was basically WE NO LONGER CONSIDER YOU A BACKER, WE WILL REMOVE ALL IN-GAME CONTENT YOU MAY HAVE CONTRIBUTED, AND YOU RECIND THE RIGHT TO JOIN A CLASS ACTION LAWSUIT AGAINST US. IN ADDITION, GTFO.

It was stated a little nicer than that but not much.

Lakeside · Sep 22, 2019

TeenageFBI said:
Wish I copied it before agreeing. It was basically WE NO LONGER CONSIDER YOU A BACKER, WE WILL REMOVE ALL IN-GAME CONTENT YOU MAY HAVE CONTRIBUTED, AND YOU RECIND THE RIGHT TO JOIN A CLASS ACTION LAWSUIT AGAINST US. IN ADDITION, GTFO.

It was stated a little nicer than that but not much.

Take my name/etc out of that shit. I don't want to be associated with this abomination of a project at this point.

Border · Sep 22, 2019

So the people that donated like hundreds of dollars -- are they getting a refund for the full amount? Or just the cost of the game ($30-60)?

TeenageFBI · Sep 22, 2019

Border said:
So the people that donated like hundreds of dollars -- are they getting a refund for the full amount? Or just the cost of the game ($30-60)?

I believe it's a full refund. Epic is covering the costs of the refunds.

neoak · Sep 22, 2019

Border said:
So the people that donated like hundreds of dollars -- are they getting a refund for the full amount? Or just the cost of the game ($30-60)?

Someone said you get back what the tier you selected was. If you donated extra, you won't get the extra.

uncredited male mk2 said:
Looks like refunds might round down to pledge tiers as it only let me request $29 when I paid a bit more.

Good riddance to this shitshow.

neoak · Sep 25, 2019

Reminder there is a bit over a week left

Chairmanchuck (另一个我) · Sep 25, 2019

Finally refunded.

Really really scummy. I backed the 100$ physical PC copy+name in credits.
Apparently if you backed the physical PC copy you couldnt even choose a Steam key even if they have it.

So they either changed to offer it at all for PC copies (physical) or they wouldnt even give you the choice to choose EGS+Steam keyif you backed physical...

Edit: You could choose it, but it feels like it is in the fine print, hoping backers wont notice it that well.

Zafir · Sep 25, 2019

Chairmanchuck said:
Finally refunded.

Really really scummy. I backed the 100$ physical PC copy+name in credits.
Apparently if you backed the physical PC copy you couldnt even choose a Steam key even if they have it.

So they either changed to offer it at all for PC copies (physical) or they wouldnt even give you the choice to choose EGS+Steam keyif you backed physical...

Edit: You could choose it, but it feels like it is in the fine print, hoping backers wont notice it that well.

Where does it say that physical pc backers won't be offered a steam key?

That's a pretty big issue if true.

Chairmanchuck (另一个我) · Sep 25, 2019

Zafir said:
Where does it say that physical pc backers won't be offered a steam key?

That's a pretty big issue if true.

I edited it. Needed to scroll down a bit and see the option.

YuSuzzune · Sep 25, 2019

Zafir said:
Where does it say that physical pc backers won't be offered a steam key?

That's a pretty big issue if true.

Well, it's not for pc physical only, but for pc in general.

Zafir · Sep 25, 2019

Chairmanchuck said:
I edited it. Needed to scroll down a bit and see the option.

Ah right, fair enough, yeah.

YuSuzzune said:
Well, it's not for pc physical only, but for pc in general.

Yeah that's what I thought, just got confused because of the post saying otherwise, but seems like we were correct. :P

gameguy682 · Sep 25, 2019

Got some of my refund, but I didn't get the full amount ($29 instead of $100). I did pay for a upgrade when I first got my survey, so I wonder if that had something to do with it. If that's all I get back, I'll be pissed.

Shaneus · Sep 26, 2019

gameguy682 said:
Got some of my refund, but I didn't get the full amount ($29 instead of $100). I did pay for a upgrade when I first got my survey, so I wonder if that had something to do with it. If that's all I get back, I'll be pissed.

Refunds coming through already?

gameguy682 · Sep 26, 2019

Shaneus said:
Refunds coming through already?

They sent me $30 via paypal like an hour ago. It's not the full amount tho. :/

Edit: I emailed them and they said they are looking into my refund request to confirm that amount. I believe before I clicked submit it said $100, but I can't get back to that screen now.

Lakeside said:
I have zero idea where $72.85 came from. They are going to fuck this up even worse.

I believe it's them trying to offset the fees. $99 - 30 = $69 so I guess that's why.

Lakeside · Sep 26, 2019

I had ordered a PS4 physical and Steam add-on for a total of ~$99. The Steam add-on was ~$30.

They just refunded me ~$69. So.. what are they planning on fulfilling my order with then? The refund processed at the full $99 when I did the transaction.

Details
Sent by YS NET AMERICA
$72.85
Fee - $3.51
Total
$69.34

I have zero idea where $72.85 came from. They are going to fuck this up even worse.

Shaneus · Sep 26, 2019

Now I'm even more confused.

I know for 100% that I'm only out $99US so if the refund is less than that then I'll know it's fishy as hell.

dex3108 · Sep 26, 2019

They don't cover the fee?

marvelharvey · Sep 26, 2019

Had both of my refunds come through. Glad this whole ordeal is finally over.

morningbus · Sep 26, 2019

So... I got a refund of 30.37 but PayPal took 1.68 in fees.

Like, I don't care I guess but at the same time I do because of how this was handled.

m_dorian · Sep 26, 2019

People that will not get full refunds should be considered as backers.

Anyway this does not make the developer and publisher look good.

MouldyK · Sep 26, 2019

Like I'm not going to refund as I put $150 into this for the artbook and other things.

But Deep Silver are dragging this game's name through the mud so much it's annoying.

We should be happy we are getting a new Shenmue after 28 years but instead we have to keep worrying about the mess they've made.

Deleted member 29237 · Sep 26, 2019

Just received my refund this morning! Had to go into Paypal and accept it.

Shaneus · Sep 26, 2019

dex3108 said:
They don't cover the fee?

They covered it for me, Paypal said I got $103ish USD but when I checked it was an even $99USD. Which equates to $141AUD, which is a pleasant surprise.

This is the first thing this Kickstarter has delivered that I've been happy with. Now I can erase it from my memory and maybe but Judgment with that coin.

Arkanius · Sep 26, 2019

Still nothing on my Paypal account concerning the refund.
Are they covering the processing fees or not?

audio_delay · Sep 26, 2019

Arkanius said:
Still nothing on my Paypal account concerning the refund.
Are they covering the processing fees or not?

Not sure. I think they tried to offset it in advance, but it doesn't work with everyone :/

Alvis · Sep 26, 2019

Anyone who pledged exactly 60$ for the physical PC version got their refund? How much did they refund?

Jubern · Sep 26, 2019

For anyone interested, I wrote to the official site today about the language options and this is what they told me:

"PS4 language support for Americas, Europe and Japan are as follows:
Voicing: Japanese and English
Subtitles and menus: Japanese, English, French, Italian, German, Spanish & Portuguese (Brazil)"

So good news, it's the same SKU across most region, with most voice and subtitles options!

liquidmetal14 · Sep 26, 2019

Just submitted my refund.

Alvis · Sep 26, 2019

Shaneus said:
Now I'm even more confused.

I know for 100% that I'm only out $99US so if the refund is less than that then I'll know it's fishy as hell.

marvelharvey said:
Had both of my refunds come through. Glad this whole ordeal is finally over.

morningbus said:
So... I got a refund of 30.37 but PayPal took 1.68 in fees.

Like, I don't care I guess but at the same time I do because of how this was handled.

audio_delay said:
Not sure. I think they tried to offset it in advance, but it doesn't work with everyone :/

liquidmetal14 said:
Just submitted my refund.

All the people who already got their refund: When did you make the refund request? I'm thinking the sooner you requested it the sooner you get the refund maybe.
My request was made on sept 20 at 10:51 AM GMT (London time)

Shenmue 3: Survey Resend Information for PS4 Region Changes, Refund Requests, & Steam Key Uncertainty [Sept 20 to Oct 3]

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