The former employees who spoke to InsideEVs did so under the condition of anonymity out of fear of professional repercussions or litigation from Tesla; they are being referred to by pseudonyms in this story. Those ex-employees who worked on or around Supercharger service and maintenance said that life at Tesla was often chaotic and intensely busy. But with even fewer people to diagnose and fix those fast chargers, they all wonder: will the network's legendary ease of use and reliability start to suffer?
"That's the billion-dollar question," said Angelo, another laid-off Tesla employee quoted with a pseudonym. He had been working with a team involved in Tesla's Supercharger problem diagnosis and repair process.
"We couldn't keep up. And now the network is even larger," he said. "Now, guess what? There are even more consumers. There's gonna be a lot more issues that could possibly come up."
John said he shared the same concerns. "What I'm hearing is, there's still some guys in the field, but they're gonna be pretty over-tasked," he said. And for those employees who are left, "they're kind of worried and concerned about their positions as well," he said.
With more than 50,000 Superchargers, Tesla lays claim to the world's largest EV fast-charging network. Last year Tesla indicated that, on average,
a Supercharger station is used some 320 times per week, a number that has surely gone up since then with the Magic Dock units allowing any EV to charge there and cars from
Ford,
Rivian and others due to use them more soon.
"My personal opinion is that quality is going to deteriorate," Angelo said. "Customers are going to start seeing issues last longer than what they were used to."
"Don't get me wrong, we still have a great team on the energy side," he said. "But we got a lot of issues fixed remotely. The amount of work that needs to be done far exceeds" the amount of people left, he said.
He added, "Just two weeks ago, they told us in a meeting that charging is one of the most important things [here.] Then they turn around and do this. I guess we weren't that important."
Angelo said he got a call from one of his teammates saying they had been locked out of their computer; he then found out the layoffs were happening thanks to an article on
Electrek. He said it's been essentially "radio silence" from Tesla since then, including details on whether these employees are getting severance.
"No information from the top," he said. "Nobody knows anything. Even some of the other leaders that were impacted above me. They have no idea."