I get that we missed the mark on Caiops and I'm not disagreeing with your point at all. I'm trying to explain why there was a failure of the system to understand that Caiops was a troll. Personally, and this is because I'm a stupid person not speaking for a single other mod on the site, I find trying to discern trolls in Sales threads fairly difficult because you also are able to use real sales data to obfuscate your troll. And yeah, I get the response to that is "if you can't figure it out why do you have this job", I told you, I'm stupid. But I think sometimes the obviousness within the community does not come across to those of us who are dealing with multiple different reports in multiple different communities with nuances that we are trying to learn about given that it's probably impossible for our mod staff to have members who take part in literally every single community on this board. That's why the ticket with the screenshots from the Brazilian message board was a little personally frustrating to me -- so, it was known that this user was posting on a Brazilian message board talking about how they don't care about Japanese sales? Yes, that gives us the necessary context now in this thread to make a decision. But if you all know about and we don't, then we can't use that information. We can look at post history, but at some point, we are going to need more help than just a report that says "trolling."
Again, I can't talk for the mod team, I'm more just talking for myself about experiencing the report system from the other side after being on ***/ERA for a while.
I don't know if you'll find this post useful or just frustrating, I'm just trying to explain a little more of our side's context.