Yeah, it's an old thing, back then when Microsoft was also called Redmond in the 90s too.Being in my forties, reading those Cupertino remarks takes me back to the late eighties XD.
What law are they breaking?No other fucking company would DEMAND you to rebuy the entire goddamned product because you broke part of it. Apple is breaking the law. That's it.
In my case specifically, they patently violated the Sale of Goods Act. Their shitty hard drive cable broke when I replaced the hard drive, they refused repair under their extended warranty programme and told me to buy a new bloody laptop because they "couldn't touch a third party component", which is absolutely absurd.
This may be an interesting comparison. Louis Rossmann dumped a quart of water on a Lenovo Thinkpad P50 to test its durability. It was a refurb unit with no extended warranty or service plan. It still worked for months, but when it eventually quit on him Lenovo repaired it completely free of charge including expedited shipping both ways. You could maybe argue that they were aware of who he was and just threw him a bone, but he's pretty small time compared to someone like Linus. It's a mixed bag in the comments section with many saying they get the same level of service and others suspecting Louis got a deal. These are business/workstation computers though, and they have a reputation for being durable/reliable, so it's likely to maintain that image they just do this sort of thing.
It's illegal in the US to place warranty if removed stickers on products.
Which Apple is doing, as pointed out in the video.
Alright, makes sense. Thanks for the examples guys.In my case specifically, they patently violated the Sale of Goods Act. Their shitty hard drive cable broke when I replaced the hard drive, they refused repair under their extended warranty programme and told me to buy a new bloody laptop because they "couldn't touch a third party component", which is absolutely absurd.
Maybe I missed it, but I didn't see anyone defending Apples shitty policies.Thread is back, Apple defense force didn't waste time coming back in.
The conditions on third party repair shops are insane.
So people make salty posts like this.
It's NOT illegal to place warrant void stickers in the USA. That link only provides information that they COULD be a no-no, not that they aren't lol. It says the stickers can't say that only specific parts or services can be used for warranty purposes. There's more to it, but nothing stating that warranty void stickers are illegal per se.It's illegal in the US to place warranty if removed stickers on products.
Which Apple is doing, as pointed out in the video.
Read the text from the link. It isn't anything as being presented in this thread.
Because it's fun seeing posters get annoyed and upset :).
Yeah, Linus, rich as fuck and with every company begging him to review and show off their stuff, with partnerships left and right, is the prime example of a "loser".
Let's say the same damage occurred due to dropping it accidentally (or some other reason that caused it to become damaged that way). Would you still hold the same stance?Not everyone takes apart an all-in-one computer while at the same time knowing that the company they bought that computer from has ZERO self repair channels and shitty authorized repair channels.
Good morning sunshine.
Not everyone takes apart an all-in-one computer while at the same time knowing that the company they bought that computer from has ZERO self repair channels and shitty authorized repair channels.
It's NOT illegal to place warrant void stickers in the USA. That link only provides information that they COULD be a no-no, not that they aren't lol. It says the stickers can't say that only specific parts or services can be used for warranty purposes. There's more to it, but nothing stating that warranty void stickers are illegal per se.
Are you not aware that this is a frequent occurrence? Have you heard of your car getting totaled?This is a $5000 machine. What if you bought a car and had an accident*. Ford/Toyota say they won't fix the car and your only opton was buying another car. What then?
*(maybe you were hit by someone else or maybe your were on your phone, doesn't matter).
Are you not aware that this is a frequent occurrence? Have you heard of your car getting totaled?
Doesn't matter how it was destroyed. You will still find people to get it back to working condition. The cost might be prohibitive but you still have the option.
And sure, Apple could come back and give him a repair cost of $7000 and it won't be wrong because that could be the real repair cost.
But stating that they cannot fix it at all is what the problem is. Why are we hung up on this guy? If you bought the iMac and you dropped your soda on it and it was just a $2000 repair, they still won't be able to fix it.
Not everyone takes apart an all-in-one computer while at the same time knowing that the company they bought that computer from has ZERO self repair channels and shitty authorized repair channels.
If you watched the video you'd have seen that Linus specifically calls out that that was a cheesy CSI style recreation staged for the intro if the first video. He specifically addresses it.
Maybe he didn't know how bad it was and that's the point of the video? I wasn't aware of it and I've owned several macs. LTT is a mostly DIY channel so they rarely deal with apple's computer stuff. The info about how poorly they treat authorized service people was pretty appalling if true. Anti-consumer and anti-small business. Why the fuck shouldn't an authorized repair person be able to have common parts in stock? Why should they have to return the broken part to not get charged 3x the real cost?
You could certainly think that way if you want, but it seems to me they're just trying to make an otherwise dry video about corporate policy a little entertaining and easier to follow.So in a way, doesn't this make his presentation of facts in question since he's admitting to embellishing things?
It is because they want to control who is able to repair their products. They don't want spare parts getting out. They would rather charge someone $300 to repair something an unlicensed technician could do for a fraction of the cost. It's all about money. They have so many people defending them when they screw them over it's no wonder they are the most profitable company on the planet.
His "presentation of the facts" included cheesy special effects not intended to decieve. It was a dramatic recreation.So in a way, doesn't this make his presentation of facts in question since he's admitting to embellishing things?
Except, they allow 3rd parties to repair iphone screens and that doesn't even void the warranty. Their computer sales are a small fraction of phone sales, and computer repairs are a small fraction of computer sales. Seems like a shitty thing to do for what nets them, what, 20 million bucks a year?
His "presentation of the facts" included cheesy special effects not intended to decieve. It was a dramatic recreation.
No.So in a way, doesn't this make his presentation of facts in question since he's admitting to embellishing things?
No.
The recreation was not represented as a presentation of fact.
Them presenting the facts of what happens is their presentation of facts.
It was painfully clear it was a recreation. Are you kidding me right now?But they didn't disclose it was a recreation until well after the fact, so yes it could be seen as people interpreting it as fact.
No other fucking company would DEMAND you to rebuy the entire goddamned product because you broke part of it. Apple is breaking the law. That's it.
This may be an interesting comparison. Louis Rossmann dumped a quart of water on a Lenovo Thinkpad P50 to test its durability. It was a refurb unit with no extended warranty or service plan. It still worked for months, but when it eventually quit on him Lenovo repaired it completely free of charge including expedited shipping both ways. You could maybe argue that they were aware of who he was and just threw him a bone, but he's pretty small time compared to someone like Linus. It's a mixed bag in the comments section with many saying they get the same level of service and others suspecting Louis got a deal. These are business/workstation computers though, and they have a reputation for being durable/reliable, so it's likely to maintain that image they just do this sort of thing.
It was painfully clear it was a recreation. Are you kidding me right now?
Imagine if you actually used an analogous situation. I might have been convinced!Feel free to regard this as bad customer service, but you are so very wrong.
- I make a video demonstrating how luxury furniture is manufactured. I drill holes in the center of a $6000 kitchen table, that furniture company is not breaking the law by regarding it as a total loss and providing no path for me to have it repaired.
- If I mistakenly rip a $3000 dress. The designer has no obligation to provide guidance on how to restore it, offer a replacement at the same price, or find me a tailor.
- I buy a $1000 golf club. I bend the club 20 degrees to see how it would improve my game. Hooray if I can find someone to repair it, but the pro shop and club maker are within their rights to tell me to pound sand.
Feel free to regard this as bad customer service, but you are so very wrong otherwise.
- I make a video demonstrating how luxury furniture is manufactured. I drill holes in the center of a $6000 kitchen table, that furniture company is not breaking the law by regarding it as a total loss and providing no path for me to have it repaired.
- If I mistakenly rip a $3000 dress. The designer has no obligation to provide guidance on how to restore it, offer a replacement at the same price, or find me a tailor.
- I buy a $1000 golf club. I bend the club 20 degrees to see how it would improve my game. Hooray if I can find someone to repair it, but the pro shop and club maker are within their rights to tell me to pound sand.
Feel free to regard this as bad customer service, but you are so very wrong otherwise.
- I make a video demonstrating how luxury furniture is manufactured. I drill holes in the center of a $6000 kitchen table, that furniture company is not breaking the law by regarding it as a total loss and providing no path for me to have it repaired.
- If I mistakenly rip a $3000 dress. The designer has no obligation to provide guidance on how to restore it, offer a replacement at the same price, or find me a tailor.
- I buy a $1000 golf club. I bend the club 20 degrees to see how it would improve my game. Hooray if I can find someone to repair it, but the pro shop and club maker are within their rights to tell me to pound sand.
No.Considering a huge chunk of people on this site, and in other places, assumed it was how the screen broke. No, I am not kidding you.
I see countless times that people question the validity of a segment presented either on TV or in an online video. And in this case, IIRC, not many questioned if that one segment was in fact how it broke. A lot of people took it as the moment it broke "beyond repair".
I'm just simply asking a question of trusting presentation of information and accuracy when it took this many weeks before he finally said "yeah, we styled that up a bit". That's all.
Because we're not journalists (and journalists don't use it in every context), and it just comes off as a lame attempt at being industry savvy. It's also confusing for people who don't know what city every company's headquarters is located in.I find it very strange that it triggers people so. Journalists often refer to Microsoft as Redmond, Porsche as Stuttgart, AMG as Affalterbach etc. How is it such a strange thing to so many reset posters? Is this forum literally the only exposure many people have to media?
I wouldn't imagine it being any different.Let's say the same damage occurred due to dropping it accidentally (or some other reason that caused it to become damaged that way). Would you still hold the same stance?
Good morning sunshine.
Companies aren't required to provide self repair channels. Yes, I think that's shitty.
- This could happen to someone who drops their iMac, accidentally hits the screen and shatters it, etc.
- Part of what we are complaining is that they have zero self repair channels and shitty authorised repair channels. That's the whole point. You are essentially saying that we shouldn't complain about the consequences of a problem because the cause of the problem exists.
That in itself is not illegal. So far, it's just "concerns" from the FTC, and they sent notices to update warrant language. It's been well past the 30 days, haven't seen any updates on the FTC stance on it.These stickers are placed in such a way to let the manufacturer know that the device in question was opened, thus allowing them to inform customers that their warranty was voided by opening their device. That is illegal.
Take the PS4 for example, its sticker is on the back where the shell comes together.
If that sticker is modified in any way, Sony (at least up until the FCC sent that warning out back in April), was refusing to honor the consoles warranty.
That's a direct violation of the Magnuson–Moss Act. Companies have been getting away with it for years because nobody would call them out on it.
That in itself is not illegal. So far, it's just "concerns" from the FTC, and they sent notices to update warrant language. It's been well past the 30 days, haven't seen any updates on the FTC stance on it.
So what you're saying is it's only interesting to the potential customers for iMac Pros?This seems like such an edge case that's really only relevant to tech pundits and fanboy wars.